Mini Thomas Email & Phone Number

May 2016 to June 2017 Concentrix Daksh Services India Private Limited as a Practioner in Etisalat Process.Position Summary: It’s an inbound International voice process where in I respond to customers escalated queries pertaining to their Pre-Paid, Post-Paid and Home Services called Elife [Internet].Experience Profile Provide Information to customers  create ticket as per customer request regarding adding or deleting services to the customer’s account number (Mobile or Elife number). Meeting the requirement set as per client Supporting the team as and when required. Following up on the updates and attending all the briefing sessions Responsible for the Order  Handling escalations and providing solutions to the customer. Developing policies and procedures to ensure smooth and productive functioning of call flow.January 2008 To January 2013 Automatic Data processing (ADP, Fortune 500 Company) as an Auditor (Quality Analyst) Position Summary: Process Payrolls of Clients in US, after carrying out the deductions of the Court Orders received for the employees of these clients in US.Experience Profile: Process Payrolls of employees according to the deductions through court orders for divorce and child support owed by them known as Garnishment Services. Follow court orders and do the deductions from employees paycheck as per the court and also charge employee the required charges per court and employer according to state regulations. Sending emails of audit status. Help specialists while keying orders.Distinctive Accomplishment across the tenure:

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  Osmania University

  Mathematics And Computer Science