•Motivated self-starter, with a keen interest in developing and implementing the best practice, creative solutions to the services and the business•Managing as,Human Resource, WFM, Operations Service Delivery and Administration•Excellent organizational skills with systematic and methodical approach in performing daily duties.•Ability to organize, prioritize and schedule work assignments, make administrative and procedural decisions•Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time•Analytical mindset to assess people or data to take right decisions•Coordinate with various departments internal and external•Drive process improvements understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures•Proficiency in Microsoft office using Excel, Word and PowerPoint. Working with recording macros in Excel