Mini Shetty Email & Phone Number

Delta, British Columbia, Canada

Delta, British Columbia, Canada

Montreal, Quebec, Canada

Manage inbound calls to better understand customer needs and propose products and servicesProvide clear and professional communication in writing or by telephone to meet customer needsAnalyze and process customer and representative requests with highest quality customer experience across every customer interactionContribute to the achievement of business results related to customer satisfaction, including respecting standards of productivity and quality. Sales contribution towards ensuring revenue targets are achieved on a consistent basis.

Montreal, Canada Area

• Manage inbound calls to better understand customer needs and propose products and services• Update systems on a continuous basis on all calls handled• Resolve customer issues or redirect to supervisors

Mumbai Area, India

Employed with Continental Carriers Limited. The company is in International Freight Forwarding.1) Management Business Reporting on sales figures and draw projections on a quarterly basis.2) Co-ordinate shipment activities with International Agents and Consignees.3) Draw proposal quotations and issuance of Delivery orders.

Mumbai Area, India

The Company is into International Freight Forwarding and providing complete logistic solutions.1) Manage sales reporting and Account Receivable on a weekly, monthly and quarterly basis and follow-up.2) Sales support for branch with complete documentation of shipment - Viz Bill of lading, Bill discounting, documentation, custom clearance.3) Sales forecasting and collection reports for branch strategy.

Mumbai Area, India

The Company produced specialty chemical silicones for Industrial and Pharmaceutical companies.1) Instrumental in maintaining client base and creating point of interaction for all customers in Western Region.2) Worked as Sales Co-ordinator with the sales team by generating prospective leads and close sales with sales executives to achieve target for the branch.3) Single point of interaction between sales and customer service to ensure effective and efficient client service for all their needs.

Mumbai Area, India

I was employed at Taj President, a business hotel division of Taj Hotels Resorts and Palaces.1) Manage a team of Front Office Staff and co-ordinate the activities with other departments for efficient turn around of guest rooms.2) Maintain cordial relationship with guests important to the hotel, maintain separate records of the clients for efficient and best service.3) Generate and scrutinize daily, weekly and monthly occupancy reports and guest query resolution reports.4) Maintain strong business relationship with key business groups to ensure volume and repeat business.