Minjin Kim Email & Phone Number

Seoul, South Korea

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Professionally handle high volume of inquiries from clients and customers.You will be accountable for meeting individual (KPIs) and team goals.Understand and deliver business strategies and improve.

Manage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and.

• Ensured compliance with all local policies to achieve all production objectives and provided appropriatefeedback to all employees
• effective management of employee performance including appraisals, support, training and discipline
• Prepared necessary paperwork and administered all invoices on spreadsheets, and maintained recordsof all documents
• Receive complaints and resolve problems
• planning and management of resources to consistently meet production, quality and cost goals

• Greeted guests and recommended them to choose beverages and made up- selling
• Operate POS cash register, handling transactions on average daily, and count money in cash drawersto ensure the amount is correct
• Maintain thorough knowledge of store merchandise, and responsible for selling in store credit cards
• Cleared plates, cutlery and glasses from the tables and returned them to the dish area.
• Secured payment verified and adjusted billing as needed