Minju Kuriakose Email & Phone Number

Passionate Professional with Expertise in Datacenter Operations and Program ManagementMy passion fuels my commitment to excellence in program management and data center operations. With 11 years of total experience, including 1.8 years in payment gateway and over 4.2 years at a world-class Tier IV data center, I deliver 99.9995% uptime and exceptional service to mission-critical customers.Key Skills:Program ManagementDatacenter OperationsCustomer Satisfaction with Outstanding NPS ScoresService Delivery with 100% CommitmentAdaptability and Self-MotivationIn my role at Elavon, UK as a technical advisor, I have:Increased customer retentionReduced fraudulent charges through precise analysisImproved product recommendationsBoosted salesAchieved high customer satisfactionAs a dedicated customer program manager at CTRLS Data Center in India, I excel in overseeing daily operations and capacity expansions for diverse, mission-critical clients. My experience spans various sectors, including national and international banks, edge service providers, telecom providers, payment gateways, cloud service providers, and more. I ensure adherence to standards such as ISMS, PCI DSS, ANSI TIA, and SOC policies.Achievements:Earned two recognitions/awards for outstanding contributions at CTRLSManaged data center operations for over 1300 racks across Tier IV data centers in IndiaAchieved high NPS Scores and CSATsCore Responsibilities:Customer onboarding and offboardingEscalation handlingDay-to-day operations and governanceRun-book creation and reportingProcess improvementsInternal and external auditsSupporting sales and pre-sales teamsVendor and stakeholder managementAcquired basic knowledge in cooling and electrical components of data center.Team managementProject schedule management from structure construction to fully built data center hallsEnsuring data protection and complianceMonthly preventive maintenance of active data center componentsEnd-to-end resilience testing and auditsConducting data center tours for new and prospective customersCertifications:AWS Solution Architect - Partner CertifiedITIL Foundation CCNA ECM Champion - ElavonOther Experience:HCL (5.8 years)Clients handled: UIDAI (Aadhaar Project), HCL E-learning, MTNL Datacenter, BSNL Datacenter

Listed skills include Networking, Management, Program Management, Requirements Analysis, and 3 others.