Mikko Inkinen

Mikko Inkinen Email and Phone Number

System Specialist at CGI (Finland) @ CGI
montréal, quebec, canada
Mikko Inkinen's Location
Helsinki Metropolitan Area, Finland
Mikko Inkinen's Contact Details

Mikko Inkinen personal email

n/a

Mikko Inkinen phone numbers

About Mikko Inkinen

Experienced Information Technology and Customer service Manager with a demonstrated history of working in different business areas.

Mikko Inkinen's Current Company Details
CGI

Cgi

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System Specialist at CGI (Finland)
montréal, quebec, canada
Website:
cgi.com
Employees:
53419
Mikko Inkinen Work Experience Details
  • Cgi
    System Specialist
    Cgi Jun 2022 - Present
    Helsinki, Uusimaa, Finland
    View
  • Orbion Consulting Oy (Finland)
    Production Specialist
    Orbion Consulting Oy (Finland) Dec 2021 - Jun 2022
    Helsinki, Uusimaa, Finland
    View
  • White Hat Gaming
    It Manager
    White Hat Gaming Feb 2018 - Oct 2020
    Malta
    In my role I was responsible for Office IT in our main offices. Responsibilities included i.e. asset management, developing IT services, creating processes and documenting those, project management and hardware procurement. Network/workstation/server support was also part of my duties and constant development of those services. Making sure different departments have the tools needed to conduct day to day business most efficiently. Developing and administrating our Customer service software (Zendesk) was also one of my biggest responsibilities. Managing our office 365 business portal.
    View
  • White Hat Gaming
    Floor Manager
    White Hat Gaming Jul 2017 - Jan 2018
    Malta
    I worked as a floor manager, responsible for our Nordic team. As their supervisor I made sure the team works efficiently and provide best possible customer experience for our players. I was also responsible for recruitment, processes and improving our customer support in a growing company. Day to day management of the department.
    View
  • White Hat Gaming
    Customer Service Representative
    White Hat Gaming Feb 2017 - Jul 2017
    Malta
    I worked as a Finnish Customer service representative for our Finnish market. Daily tasks included answering to customer queries via Live Chat, resolving tickets received via email and day to day support work. Keeping up with current promotions and other bonuses that are available for players. Calculating player performances and profitability KPIs.
    View
  • Manpowergroup Oy / Unisys Oy Ab
    Team Leader
    Manpowergroup Oy / Unisys Oy Ab Apr 2016 - Jan 2017
    Microsoft Talo, Espoo
    Worked as a Team Leader for On-site support team at Microsoft Oy HQ in Espoo. Managing local on-site support team. Monitoring SLA times for incidents and customer satisfactory. Day-to-day work supervising.
    View
  • Manpowergroup Oy / Unisys Oy Ab
    Onsite Support Engineer
    Manpowergroup Oy / Unisys Oy Ab Jun 2015 - Mar 2016
    Microsoft Talo, Espoo
    Local on-site support work for Microsoft Oy head office in Espoo. End user workstation troubleshooting and support. Mobile devices support. Network support.
    View
  • Suomen It-Infra Oy
    Service Coordinator
    Suomen It-Infra Oy Jul 2010 - Jan 2015
    Espoo, Finland
    Managing local on-site support team for Metsä Group head offices. Overseeing incident reporting and resolution. Monitoring SLA times for incidents. Maintaining local network and wireless network. Server maintenance. Coordinating issues between customer company and service provider. Participating in Metsä Group IT-projects. Asset management throughout the life cycle of asset. End user issues and workstation troubleshooting. Network device installations and server hardware installation/replacements/upgrades. Maintaining process / instructions documentation.
  • Infocare Oy
    On-Site Support Specialist
    Infocare Oy May 2008 - Jun 2010
    On-site support for Nokia Oyj
    View
  • Elan It Resource Oy
    On-Site Support Technician
    Elan It Resource Oy May 2005 - Nov 2005
    Project work for IBM / Nokia Oyj

Mikko Inkinen Skills

Linux Itil Team Leadership Customer Service Microsoft Office Windows Server Windows 7 Mobile Devices Team Management Service Desk Troubleshooting Service Delivery Windows 10 Technical Support Cisco Ios Local Area Network Managed Services On Site Services Remedy Ar System Active Directory Service Now.com Change Management It Service Management Virtualization Hyper V System Center Configuration Manager Microsoft Azure Network Administration Teamwork It Management Management System Administration Software Configuration Management Lamp Lamp Administration Linux Server Training Sql Igaming Customer Service Operations Customer Service Training Customer Service Management Customer Satisfaction Servers Zendesk

Mikko Inkinen Education Details

Frequently Asked Questions about Mikko Inkinen

What company does Mikko Inkinen work for?

Mikko Inkinen works for Cgi

What is Mikko Inkinen's role at the current company?

Mikko Inkinen's current role is System Specialist at CGI (Finland).

What is Mikko Inkinen's email address?

Mikko Inkinen's email address is mi****@****sys.com

What is Mikko Inkinen's direct phone number?

Mikko Inkinen's direct phone number is (215) 986*****

What schools did Mikko Inkinen attend?

Mikko Inkinen attended Haaga-Helia University Of Applied Sciences, Edupoli, Metropolia Ammattikorkeakoulu.

What are some of Mikko Inkinen's interests?

Mikko Inkinen has interest in Sailing, Tae Kwon Do, Hunting, Fishing.

What skills is Mikko Inkinen known for?

Mikko Inkinen has skills like Linux, Itil, Team Leadership, Customer Service, Microsoft Office, Windows Server, Windows 7, Mobile Devices, Team Management, Service Desk, Troubleshooting, Service Delivery.

Who are Mikko Inkinen's colleagues?

Mikko Inkinen's colleagues are Emmanuelle Pensec, Rizwan Kazi, Clara Fancy, Lollo ., Akshaya Ojha, Ashwin C, Elsie Bello.

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