Mikko Inkinen Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Malta

In my role I was responsible for Office IT in our main offices. Responsibilities included i.e. asset management, developing IT services, creating processes and documenting those, project management and hardware procurement. Network/workstation/server support was also part of my duties and constant development of those services. Making sure different departments have the tools needed to conduct day to day business most efficiently. Developing and administrating our Customer service software (Zendesk) was also one of my biggest responsibilities. Managing our office 365 business portal.

Malta

I worked as a floor manager, responsible for our Nordic team. As their supervisor I made sure the team works efficiently and provide best possible customer experience for our players. I was also responsible for recruitment, processes and improving our customer support in a growing company. Day to day management of the department.

Malta

I worked as a Finnish Customer service representative for our Finnish market. Daily tasks included answering to customer queries via Live Chat, resolving tickets received via email and day to day support work. Keeping up with current promotions and other bonuses that are available for players. Calculating player performances and profitability KPIs.

Microsoft Talo, Espoo

Worked as a Team Leader for On-site support team at Microsoft Oy HQ in Espoo. Managing local on-site support team. Monitoring SLA times for incidents and customer satisfactory. Day-to-day work supervising.

Microsoft Talo, Espoo

Local on-site support work for Microsoft Oy head office in Espoo. End user workstation troubleshooting and support. Mobile devices support. Network support.

Espoo, Finland

Managing local on-site support team for Metsä Group head offices. Overseeing incident reporting and resolution. Monitoring SLA times for incidents. Maintaining local network and wireless network. Server maintenance. Coordinating issues between customer company and service provider. Participating in Metsä Group IT-projects. Asset management throughout the life cycle of asset. End user issues and workstation troubleshooting. Network device installations and server hardware installation/replacements/upgrades. Maintaining process / instructions documentation.

On-site support for Nokia Oyj

Project work for IBM / Nokia Oyj

Bachelor Of Applied Science - Basc, Information Technology

Technician, Information Technology

Bachelor'S Degree, Information Technology