Min Lee Email & Phone Number

Auckland, New Zealand

Completed end to end data project delivering insights into the Australian Property market.* Sourced data imports for exploratory analysis in SSMS.* Application of Kimball Methodology (e.g., Bus Matrix, Star/Snowflake) to identify facts & dimensions and designing data models for warehousing solution.* Implemented ETL pipelines from scratch using SQL and SSIS.* Created SSRS reports and Power BI dashboards with complex drilldowns for external consumption.* Mentored colleagues through difficulties in their own projects, unblocking them on technical difficulties.

Auckland, New Zealand

Provide reporting & analytics support for an ERP built on a global scale complex distributed system.* Understand complex analytics use cases to aid customers in identifying solutions/ workarounds to meet their analytical requirements within Workday analytics tools* Identify suitable data sources, assist with calculated fields, visualization and custom data pipelines.* Fault and performance analysis through the compilation of log and metrics data in tools such as ES/Kibana and Jupyter Notebooks.* Python scripting to write new repeatable Jupyter notebooks to enable and empower other teams to do cross-functional troubleshooting.* Replicate and communicate internally to file bugs and resolve underlying issues.* Collaborate with a global team of Product Managers, QA and Development to highlight trends and identify areas for enhanced functionality and tools.* Develop technical expertise in various Workday technologies, such as the reporting and analytics framework.

Auckland, New Zealand

Auckland, New Zealand

Supported cloud-based insurance applications with multiple API integrations and administered internal systems.* Use SQL to generate complex ad hoc reports for different business units.* Identify and investigate data discrepancies between applications.* Troubleshoot issues using SQL, Kibana and Postman.* Administer or work with multiple applications and platform such as Jira and AWS.* Incident management including notification.

Auckland, New Zealand

* Provide app support and training for Mobile app used by trades and contractors.* Setup new searches using SQL queries to be used for dashboards in the work order management system as required.* Perform UAT testing for new and existing systems in the department.* Manage the day to day maintenance faults and requests raised by staff from the university campus acoss Auckland, Whangarei, Leigh and Waiheke.* Communicate with internal trades/ external contractors to provide update to the staff members on jobs raised.* Create/ update documentation for commonly asked Maintenance related questions.* Perform administrative support tasks such as collating and keeping compliance documents up to date for property assets, processing invoices, preparing meeting/ training documentation and sending out notifications for project/ maintenance works.

Managed multiple small projects including new implementation of IT Ticketing Management system as well as upgrades for existing Property system.• Manage and co-ordinate project implementations.• Conduct functional and regression testing for the projects.• Ensure smooth transition from project deliverables to Business As Usual systems and processes.

Auckland, New Zealand

* Provide top quality customer service to ensure customer satisfaction* Maintain the float to ensure chips are well organised so they can be tracked efficiently* Ensure the gaming rules are followed aligned to the SkyCity policy and procedures and legislation* Create customer education and awareness for the gaming culture and behaviour

Supported 30+ applications across the IT, Finance, Merchandise, Marketing, Operations, Property and Human Resources functions.* Incident management including notification, resolution and reporting using SQL.* Provide testing services to ensure integrity of solutions being implemented into the Production environment* Create and maintain automated and manual regression test scripts* Support multiple applications such as Activate, Cumulus, SharePoint, Secret Server, Alchemy, Oracle, HP QC & QTP, PayGlobal, Salesforce, SSMS and more.* Small project management- Gather requirements- Co-ordinate and manage projects to ensure stakeholders are kept updated- Ensure projects are delivered as per the requirements* Ensure a smooth transition from project deliverables to BAU systems and processes* Problem management and resolution of root causes* Change and release management* Routine systems administration* Maintain relevant knowledge base articles and associated systems documentation* Vendor management

Responsibilities:* Manage ongoing application specific support across the IS, Finance, Merchandise, Marketing, Operations, Property and Human Resources functions* Ensure a smooth transition from project deliverables to BAU systems and processes* Provide testing services (both automated and manual) to ensure integrity of solutions being implemented into the Production environment* Create and maintain automated and manual regression test scripts* Resolution of production incidents according to agreed service levels* Problem management and resolution of root causes* Change and release management* Routine systems administration* Maintain relevant knowledge base articles and associated systems documentation* Vendor management

Responsibilities:* Create and maintain automated and manual test scripts using HP Quality Centre and Quick Test Professional* Create and maintain function libraries* Provide training for application and project teams to create automated and manual test scripts using HP Quality Centre and Quick Test Professional* QA existing QC test plans to ensure quality testing is of value* Record issues into a defect tracking system* Capture and sharing of information pertaining to HP Quality Center and Quick Test Professional and automation in general

Responsibilities:* Provide first and second level Desktop Support to internal users* Provide support for Store POS and Back Office hardware* Provide support for Store retail applications* Manage day to day business requests and faults

Postgraduate Certificate, Computer And Information Sciences, Pass With Distinction

Papers completed: * Data Mining and Machine Learning * Data Warehousing and Big Data * Artificial Intelligence * Research Methods

Diploma In, Systems Engineering

Certificate in Computer Support - CompTIA A+ and Network+ Certificate in Network Administration - Microsoft Certified Systems.

Education record