Min Li Lim Email & Phone Number

Singapore

Singapore

Singapore

First Page Digital Singapore is the top digital marketing agency in Singapore. It has consistently created targeted search engine optimisation strategies that maximises your website’s potential – resulting in increased online exposure since 2011. My role here allows me to facilitate account management of Enterprise accounts in delivering quality SEO results which include reporting, technical audits, keyword research, and also market trend analysis.

- Assist in the migration of website platforms from a fully customised platform to Magento 2.- Lead digital reporting (using Power BI, Google Analytics, Google Data Studio, Jet Reports) to develop insights on business performance, assess key performance metrics (on SEO and SEM) and refine strategies in order to increase sales performance. - Experience with using tech stacks such as Nosto, Yotpo, Dotdigital, Algolia to improve Customer Journeys on Website.- Collaborate and assist in… Show more - Assist in the migration of website platforms from a fully customised platform to Magento 2.- Lead digital reporting (using Power BI, Google Analytics, Google Data Studio, Jet Reports) to develop insights on business performance, assess key performance metrics (on SEO and SEM) and refine strategies in order to increase sales performance. - Experience with using tech stacks such as Nosto, Yotpo, Dotdigital, Algolia to improve Customer Journeys on Website.- Collaborate and assist in “Signet Pallet Wrap Fails” video creation to create brand awareness by utilising boring pallet wrap products and engaging with our customers in a fun way. This video won a Silver medal for the Brisbane Advertising and Design Club (BADC) Awards. Show less

Brisbane

- Managing and coordinating marketing campaigns and projects within Signet’s marketing department including trigger campaigns, brand strategy and development, weekly campaigns and a range of sponsorship events to a database of 50,000 active contacts.- Assist with analytics and tracking of all marketing campaigns and SEO efforts using Google Analytics, Dynamics 365, CRM, Click Dimensions, and assist with the designing dashboards for digital tracking.- Build and maintain relationships… Show more - Managing and coordinating marketing campaigns and projects within Signet’s marketing department including trigger campaigns, brand strategy and development, weekly campaigns and a range of sponsorship events to a database of 50,000 active contacts.- Assist with analytics and tracking of all marketing campaigns and SEO efforts using Google Analytics, Dynamics 365, CRM, Click Dimensions, and assist with the designing dashboards for digital tracking.- Build and maintain relationships with digital partners and external suppliers on all tasks related to marketing campaigns such as management and production of task briefs, timelines and creatives.- Support the Customer Experience Department with Live Chat implementation and improvement to make Signet’s customer journey on the website seamless.- Develop various digital marketing materials, source images and artwork, update online assets, and build landing pages to improve website ranking as well as visibility.- Work with insignia (Signet's sister company) in helping them design landing pages and implement paid digital marketing strategies. Show less

Wakerley, Queensland, Australia

- Deliver excellent customer service through inbound communications - phone calls, live chats, and email enquiries.- Reporting daily statistics through database and utilizing corporate CRM function.- Maintaining Key Performance Index monthly according to team average.- Develop understanding of Signet's product range, and study its product application and industry relevance. - Completing designated projects according to timeline as prepared by Customer Experience Operations… Show more - Deliver excellent customer service through inbound communications - phone calls, live chats, and email enquiries.- Reporting daily statistics through database and utilizing corporate CRM function.- Maintaining Key Performance Index monthly according to team average.- Develop understanding of Signet's product range, and study its product application and industry relevance. - Completing designated projects according to timeline as prepared by Customer Experience Operations Manager, Accounts Manager, Marketing Manager, and Senior Customer Experience Coordinator. - Attend graduate conferences and engage in team building activities conducted by learning and development officer in building personal brand. Show less

Kuala Lumpur, Malaysia

• Managed relationships and facilitated communication between venue providers and equipment suppliers; government workers and the organiszation. • Established clear communication channels between staff and teacher-trainees in a fast-paced environment; facilitated organisation wide communication during the course of Pre-Service Programme.• Remodelled and restructured the information booklet which comprises of vital information for teacher-trainees during the Pre-Service Programme.•… Show more • Managed relationships and facilitated communication between venue providers and equipment suppliers; government workers and the organiszation. • Established clear communication channels between staff and teacher-trainees in a fast-paced environment; facilitated organisation wide communication during the course of Pre-Service Programme.• Remodelled and restructured the information booklet which comprises of vital information for teacher-trainees during the Pre-Service Programme.• Facilitated healthy team culture and good working environment between colleagues which encouraged team cohesiveness in strategizing and developing solutions.• Championed a closing dinner for staff executive and organizing committee under limited resources and time constraint at Melia Hotel with a last minute budget cut.• Devised a new file-labelling system, taking initiative in solving the problem of misplaced files and inaccessible information. Show less

Malaysia

• Facilitated a team building event for the staff members of Unilever Food Solutions• Coordinated behind-the-scenes logistics such as props, equipment rental, location hiring, and coordinating talent. • Captured still photographs on set for marketing purposes.• Streamlined communication between cast and crew and maintained clear channels of communication.

Kuala Lumpur, Malaysia

• Managed good customer relationship by attending to customer enquiries immediately and effectively, followed up by a proper resolution.• Maintained good Key Performance Index (KPI) of 80% call productivity and service level.• Developed and maintained cooperative and effective working relationship between external and internal customers to ensure timely resolution to customer queries. • Resolved inquiries, feedback, complaints, and disputes by providing accurate and timely solutions… Show more • Managed good customer relationship by attending to customer enquiries immediately and effectively, followed up by a proper resolution.• Maintained good Key Performance Index (KPI) of 80% call productivity and service level.• Developed and maintained cooperative and effective working relationship between external and internal customers to ensure timely resolution to customer queries. • Resolved inquiries, feedback, complaints, and disputes by providing accurate and timely solutions via phone call or email. Show less

Subang Jaya, Malaysia

• Facilitated student learning for students enrolled in Mathematics Level J and above, through materials and resources that were provided.• Assessed students through conducting mathematical examinations in-class.• Conducted mini discussions in class to answer any questions students had.

Bachelor Of Arts - Ba, Psychology

Diploma In Leadership

Foundation Degree, 6.2/7

Activities and Societies: Student Council, Books for Future, Leadership Development

Pmr And Spm