•Manage in initiating (including validation of business case), planning, scheduling, procurement & executing works of the projects of ISP Network building/migration and BSS/OSS system development for process improvement and automation. •Review/discuss/approve technical, commercial RFP and execute contracting in procurement of network service/equipment, IP Transit, Domestic Private Lease Line and BSS/OSS (CRM, Order Management, Trouble Ticketing, Billing, Mediation and Provisioning) for both project and operations requirement to maximise operational and financial performance. •Manage time, prioritise and manage multiple activities in order to resolve the issues, create the quality of service in Network Operations and continual service improvement. •Manage and support end-to-end service lifecycle, including activities from pre-sales engagement to post sales operational and assurance support.•Ensure no stock shortage of equipment, materials and accessories for the clients as well as for the network operations by setting and updating the re-order point in accordance with the market and logistics challenges.•Communicate with Cisco, Huawei, DASAN, A10 and Procera Network for network optimization, SLA negotiation and annual maintenance contracting. •Communicate with upstream networks and CDN providers for changes of IP routing and fast delivery of Internet content for better customer experience.Define and update workflow, process, policy and forms for SOP, problem management and incident management.•Lead and coach the people to build performing teams for effective service delivery. •Manage the operations and maintenance of Data Centre for own network operations and colocation services. • Manage Vendors/Suppliers to ensure that they meet the contractual agreement, service level agreement and deliver IT systems on-time according to plan and within budget.• Manage Budget for the operations and expansion projects in accordance with company strategic direction.

• Manage in-house teams, vendors, suppliers, local/oversea service partners and coordinate with Sales, Marketing, and Finance to ensure affective operations in service delivery as a service provider as well as as a client. • Manage in initiating (including validation of business case), planning, procurement & executing works for the projects of ISP Network building/migration.• Manage in initiating (including validation of business case), planning, scheduling, procurement & executing works of BSS/OSS system development for process improvement and automation. • Meet corporate and enterprise clients to fulfil their needs in existing issues or in new requirement.• Work with internal & external stakeholders to develop the business requirement, business cases, product specification & pricing. Define compelling product positions for both consumer and corporate segments.• Manage the processes of performance appraisal and evaluation on senior managers and Service Partners/Outsourcings.• Review/discuss/approve Change/Modification Requests.• Prepare, review, edit the agreements and contracts (SLA, procurement and annual maintenance of IT hardware and Networking equipment, procurement of managed service, outsourcings, infrastructure leasing etc) in collaboration with Legal team.• Ensure no stock shortage of equipment, materials and accessories for the clients as well as for the network operations by setting and updating the reorder point with teams in accordance with the market and logistics constraints. • Identify workflow, process, policies and forms for SOP, problem management (preventive actions) and incident management (corrective actions).

• Manage teams in department to support Core Network and Access Network Operations.• Manage vendors, suppliers and local/oversea service partners and coordinate with Sales, Marketing, and Finance Departments to deliver the service effectively. • Involves in the implementation of new projects of Value-Added Services [CRBT, VOIP etc] and OSS/BSS [CRM, OM, Provision, Trouble Ticket etc]. • Manage time, prioritise and manage multiple tasks in order to provide resolution to the technical and non-technical issues.• Review and escalate work orders/Change requests of physical and logical changes in Network Operations.• Meet corporate and enterprise clients to fulfil their needs in existing issues or in new requirement.• Identify workflow, process, policies and forms for SOP, problem management (preventive actions) and incident management (corrective actions).

• Respond to, evaluate, and prioritize coming phone and email requests for technical assistance from users experiencing problems using company’s services. • Play key roles as liaison with engineering teams within organization, customers and Local Service Partners for problem resolution.• Ensure to minimize customer downtime and maximize customers’ convenience by monitoring the trouble ticket system and Network Monitoring System.• Involves in the development of Online Trouble Ticket system and work order management system.

• Ensure the high availability of the network infrastructure for all the business applications for all the stakeholders across the country. • Monitoring and Management of the DIA, WAN services for business applications: SAP, Outlook, Forecast Pro, MarginMinder etc.• Work closely with the service partner (Dimension Data) to design, execute, operate and resolve the issues of Microsoft Active Directory, Office LAN, WLAN.• Evaluate and select products & vendors to provide goods & services related to site operations and manage ongoing vendor relationships to ensure adequate support at all locations.• Manage Infra Team for the procurement & maintenance of computer/server hardware & accessories for all office locations across the country.• Manage Budget for the operations and expansion projects in accordance with company strategic direction.

• Installation, Configuration, and Troubleshooting the Broadband Wireless Local Loop System with 3.5GHz, 2.4 GHz Alvarion Breeze COM equipment.• Implementation the Project of Wi-Max Network (802.11d).

• Provide technical assistance in a manner that is both professional and human through personal and electronic interactions to ADSL, Broadband Wireless, Wi-Max, IPStar Satellite, Dial-up and Email clients and resolve technical problems through carefully interviewing customers.• Escalate issues via Customer Service Request system and respond to customers within a designated timeframe with resolution/outcome.• Manage duty roster, assign engineers to different shifts to operate 24/7 helpdesk.

Install and maintain office LAN, computer system, printer and other peripherals. Install and configure dial-up connections, email client software, web browser and antivirus system on Customer PC/Laptop. Resolve computer system related issues and security related threats including Spam and virus protection. Ensure and maintain high availability of office network.