Min Maung Soe Email & Phone Number

Myanmar

• Manage in initiating (including validation of business case), planning, scheduling, procurement & executing works of the projects of ISP Network building/migration and BSS/OSS system development for process improvement.
• Review/discuss/approve technical, commercial RFP and execute contracting in procurement of network service/equipment, IP Transit, Domestic Private Lease Line and BSS/OSS (CRM, Order Management, Trouble Ticketing.
• Manage time, prioritise and manage multiple activities in order to resolve the issues, create the quality of service in Network Operations and continual service improvement.
• Manage and support end-to-end service lifecycle, including activities from pre-sales engagement to post sales operational and assurance support.
• Ensure no stock shortage of equipment, materials and accessories for the clients as well as for the network operations by setting and updating the re-order point in accordance with the market and logistics challenges.
• Communicate with Cisco, Huawei, DASAN, A10 and Procera Network for network optimization, SLA negotiation and annual maintenance contracting.

Yangon, Myanmar

• Manage in-house teams, vendors, suppliers, local/oversea service partners and coordinate with Sales, Marketing, and Finance to ensure affective operations in service delivery as a service provider as well as as a client.
• Manage in initiating (including validation of business case), planning, procurement & executing works for the projects of ISP Network building/migration.
• Manage in initiating (including validation of business case), planning, scheduling, procurement & executing works of BSS/OSS system development for process improvement and automation.
• Meet corporate and enterprise clients to fulfil their needs in existing issues or in new requirement.
• Work with internal & external stakeholders to develop the business requirement, business cases, product specification & pricing. Define compelling product positions for both consumer and corporate segments.
• Manage the processes of performance appraisal and evaluation on senior managers and Service Partners/Outsourcings.

Myanmar

Myanmar

• Manage teams in department to support Core Network and Access Network Operations.
• Manage vendors, suppliers and local/oversea service partners and coordinate with Sales, Marketing, and Finance Departments to deliver the service effectively.
• Involves in the implementation of new projects of Value-Added Services [CRBT, VOIP etc] and OSS/BSS [CRM, OM, Provision, Trouble Ticket etc].
• Manage time, prioritise and manage multiple tasks in order to provide resolution to the technical and non-technical issues.
• Review and escalate work orders/Change requests of physical and logical changes in Network Operations.
• Meet corporate and enterprise clients to fulfil their needs in existing issues or in new requirement.

• Respond to, evaluate, and prioritize coming phone and email requests for technical assistance from users experiencing problems using company’s services.
• Play key roles as liaison with engineering teams within organization, customers and Local Service Partners for problem resolution.
• Ensure to minimize customer downtime and maximize customers’ convenience by monitoring the trouble ticket system and Network Monitoring System.
• Involves in the development of Online Trouble Ticket system and work order management system.

Yangon (West), Yangon, Myanmar

• Ensure the high availability of the network infrastructure for all the business applications for all the stakeholders across the country.
• Monitoring and Management of the DIA, WAN services for business applications: SAP, Outlook, Forecast Pro, MarginMinder etc.
• Work closely with the service partner (Dimension Data) to design, execute, operate and resolve the issues of Microsoft Active Directory, Office LAN, WLAN.
• Evaluate and select products & vendors to provide goods & services related to site operations and manage ongoing vendor relationships to ensure adequate support at all locations.
• Manage Infra Team for the procurement & maintenance of computer/server hardware & accessories for all office locations across the country.
• Manage Budget for the operations and expansion projects in accordance with company strategic direction.

• Installation, Configuration, and Troubleshooting the Broadband Wireless Local Loop System with 3.5GHz, 2.4 GHz Alvarion Breeze COM equipment.
• Implementation the Project of Wi-Max Network (802.11d).

Myanmar

• Provide technical assistance in a manner that is both professional and human through personal and electronic interactions to ADSL, Broadband Wireless, Wi-Max, IPStar Satellite, Dial-up and Email clients and resolve.
• Escalate issues via Customer Service Request system and respond to customers within a designated timeframe with resolution/outcome.
• Manage duty roster, assign engineers to different shifts to operate 24/7 helpdesk.

Install and maintain office LAN, computer system, printer and other peripherals. Install and configure dial-up connections, email client software, web browser and antivirus system on Customer PC/Laptop. Resolve computer system related issues and security related threats including Spam and virus protection. Ensure and maintain high availability of office.

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma In Network Engineering, Computer Systems Networking

Bachelor Of Arts (B.A.), English

Diploma In Technology, Electrical Power