Experienced ServiceNow System Administrator with a proven track record in driving successful service delivery as a Delivery Lead for a multi-national company. Serving as a Customer Success Manager and Scrum Master, I excel in overseeing Application Management Services (AMS) for enterprise-level clients, ensuring seamless operations and client satisfaction.My role demands adept team management, comprehensive support, and continuous process enhancement to meet evolving client needs. With a focus on effective customer liaison and adept multitasking, I thrive in high-pressure environments, delivering optimal outcomes.As a Process Manager, I spearhead agile methodologies, fostering collaborative teamwork, and providing training to enhance organizational efficiency. Additionally, I leverage my expertise to undertake small-scale development projects tailored to customer ServiceNow instances and service management needs.Certified in ITIL4 and Scrum Master methodologies, I possess extensive knowledge of ServiceNow ITSM, HR, and Finance modules, enabling me to drive comprehensive solutions that align with business objectives. Currently, I am furthering my leadership capabilities through participation in a year-long leadership program, enriching my skill set to lead effectively in dynamic environments.