Product Owner
CurrentSecuring the development and utilization of the key systems related to the Nordic Sales & Service area, to drive process performance and harmonization, meet existing and new business demands.
Mar 2024 - Present
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Minna Forelius Email & Phone Number
Product Owner | Nordic Sales & Service | Fortum Consumer Solutions
at
Fortum
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Product Owner | Nordic Sales & Service | Fortum Consumer Solutions
Location
Espoo, Uusimaa, Finland
Company size
Who is Minna Forelius? Overview
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Quick answer
Minna Forelius is listed as Product Owner | Nordic Sales & Service | Fortum Consumer Solutions at Fortum, a with 3843 employees, based in Espoo, Uusimaa, Finland. AeroLeads shows a matched LinkedIn profile for Minna Forelius.
Minna Forelius previously worked as Product Owner at Fortum and Nordic Workforce Specialist at Fortum. Minna Forelius holds Master Of Science - Ms, Management Information Systems And Services from Aalto University.
Company email context
Email format at Fortum
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Fortum
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Profile bio
About Minna Forelius
🌟 Passionate Product Owner | 🚀 Driving Process Performance and Harmonization | 🌱 Constant ImprovementAs a proactive Product Owner, I'm dedicated to elevating Nordic sales and service through innovative strategies and effective collaboration. With extensive experience in contact center operations and a relentless pursuit of excellence, I'm here to ignite positive change and deliver exceptional results.In my previous roles at Fortum, including as a Nordic Workforce Specialist and the Global Workforce Management Execution lead, I focused on streamlining operations across our Nordic contact centers. From refining long-term forecasting to championing the use of Calabrio WFM, my aim was to enhance efficiency and improve both employee engagement and customer experience through timely resource allocation.Drawing on my background as a Workforce Analyst, I leverage data insights to drive informed decision-making and continuously improve processes, ensuring optimal performance. With a foundation in frontline sales and vendor coordination, I bring a holistic perspective to my role. My approach is collaborative and solution-oriented, driven by a genuine desire to deliver value and exceed expectations.Let's connect and explore opportunities to collaborate in driving success and delivering exceptional experiences for our customers in the dynamic Nordic sales and service landscape! 🤝
Current workplace
Minna Forelius's current company
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Fortum
9 roles
Minna Forelius work experience
A career timeline built from the work history available for this profile.
Nordic Workforce Specialist
Long-term forecasting and capacity planning for all of Fortum Consumer Solutions' Nordic contact centers. Managing and harmonizing WFM KPIs and the usage of Calabrio WFM across all sites. Facilitating and leading a Nordic team of WFM specialists. Continuous improvement of WFM processes.
Oct 2022 - Mar 2024
Global Workforce Management Execution (Project)
Implementing and overseeing the use of Calabrio WFM in all Fortum Consumer Solutions' Nordic contact centers. Long-term forecasting, capacity planning and reporting WFM KPIs. Leading a network of local WFM specialists.
Apr 2022 - Sep 2022
Workforce Analyst
Workforce management for Fortum Finland and Kotimaan Energia. Long-term and short-term forecasting, resource planning, scheduling, reporting and analysis of trends and deviations. Developing and improving WFM processes. Admin user for CC system and WFM system.
Sep 2019 - Sep 2022
Data Analyst
Lumo Energia
Reporting and analysing data related to electricity sales. Building new reporting models with Microsoft Power BI.
Aug 2019 - Sep 2019
Resource Specialist
Long-term and short-term workforce management with TeleoptiWFM.o Forecasting inbound contact volumeso Scheduling agentso Real-time analysis and intraday changeso Reporting and analysis of deviations and trends
Feb 2016 - Jul 2019
Sales Consultant
Sales and customer service via phone and e-mail to both B2C and B2B customers.
Sep 2014 - Feb 2016
Vendor Coordinator
Operational contact person for customer service’s outsourcing partner. Training, coaching, quality control and feedback. Also responsible for customer service’s e-mail process and e-mail quality.
Apr 2012 - Aug 2014
Sales Consultant
Sales and customer service via phone and e-mail to both B2C and B2B customers.
Mar 2009 - Mar 2012
Team & coworkers
Colleagues at Fortum
Other employees you can reach at fortum.com. View company contacts for 3843 employees →
JN
Joline Nilsson
Colleague at FortumKilafors, Gävleborg County, Sweden
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WB
WĹ‚odzimierz Braniecki
Colleague at FortumPlock Metropolitan Area, Poland
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AH
Anders Heidenfors Enquist
Colleague at FortumStockholm County, Sweden
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FB
Farid Babaev
Colleague at FortumMoscow, Moscow City, Russia, Russian Federation
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VB
Viktor Bazhaev
Colleague at FortumRussia, Russian Federation
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JS
Jouni Suni
Colleague at FortumLoviisa, Uusimaa, Finland
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TV
Tuomas Valo
Colleague at FortumEspoo, Uusimaa, Finland
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TO
Toni Ollikainen
Colleague at FortumHelsinki, Uusimaa, Finland
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MK
Martyna Kamińska
Colleague at FortumPoland
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LM
Liam Mabbott
Colleague at FortumRedcar, England, United Kingdom
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Joline Nilsson
Colleague at FortumKilafors, Gävleborg County, Sweden
View →
WB
WĹ‚odzimierz Braniecki
Colleague at FortumPlock Metropolitan Area, Poland
View →
AH
Anders Heidenfors Enquist
Colleague at FortumStockholm County, Sweden
View →
FB
Farid Babaev
Colleague at FortumMoscow, Moscow City, Russia, Russian Federation
View →
VB
Viktor Bazhaev
Colleague at FortumRussia, Russian Federation
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JS
Jouni Suni
Colleague at FortumLoviisa, Uusimaa, Finland
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TV
Tuomas Valo
Colleague at FortumEspoo, Uusimaa, Finland
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TO
Toni Ollikainen
Colleague at FortumHelsinki, Uusimaa, Finland
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MK
Martyna Kamińska
Colleague at FortumPoland
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LM
Liam Mabbott
Colleague at FortumRedcar, England, United Kingdom
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2 education records
Minna Forelius education
Master Of Science - Ms, Management Information Systems And Services
Bachelor Of Business Administration - Bba, 4,5
FAQ
Frequently asked questions about Minna Forelius
Quick answers generated from the profile data available on this page.
What company does Minna Forelius work for?
Minna Forelius works for Fortum.
What is Minna Forelius's role at Fortum?
Minna Forelius is listed as Product Owner | Nordic Sales & Service | Fortum Consumer Solutions at Fortum.
Where is Minna Forelius based?
Minna Forelius is based in Espoo, Uusimaa, Finland while working with Fortum.
What companies has Minna Forelius worked for?
Minna Forelius has worked for Fortum and Lumo Energia.
Who are Minna Forelius's colleagues at Fortum?
Minna Forelius's colleagues at Fortum include Joline Nilsson, WĹ‚odzimierz Braniecki, Anders Heidenfors Enquist, Farid Babaev, and Viktor Bazhaev.
How can I contact Minna Forelius?
You can use AeroLeads to view verified contact signals for Minna Forelius at Fortum, including work email, phone, and LinkedIn data when available.
What schools did Minna Forelius attend?
Minna Forelius holds Master Of Science - Ms, Management Information Systems And Services from Aalto University.
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