Main assignments: - Serve as a liason between stakeholders and users- Stay up to date with new tools, procedures, technologies- Work closely with clients, technicians, and managerial staff- Evaluate client's business processes, anticipate requirements, cover areas for improvement, and help to implement solutions- Perform requirements analysis- Maintaining a product backlog and handle team's workload- Work with requirement detailing and creating user stories so customer and team can understand the process.- Plan, organize and lead the workshops with main users, stakeholders; lead ongoing reviews of business processes and develop optimization strategies- Document and communicate the results of efforts as required to documentation guidelines- Design, document and maintain client's processes- Work out a testing plan and perform solution testing- Monitor deliverable and ensure timely completion of projects- Work with development teams and customers to provide reliable estimates and timelines for development tasks- Ensure solutions meet business needs and requirements- Provide leadership, training, coaching, and guidance to junior staff- Provide training and guidance to users of the developed solutionAchievements/Projects:- Idea to actual product: Procurement budget planning tool - Idea to actual product: Procurement project management tool - Idea to actual product: Infrastucture budget planning tool

IT Technology Processes and Governance UnitMain assignments: - Support team managers and head of departments of hiring outsourced consultants - Hold good relationships with assigned partners- Support consultants to fit in organization culture, be first contact on administrative questions- On-board and off-board outsourced consultants- Set up procedures and documentations regarding outsourced consultants - Work out plan and strategy for performance review of outsourced consultants- Negotiate terms with partners- Prepare documentation for hiring outsourced consultants- Help project managers to plan projects according to the availability of resources- Direct communication, problem solving with partners - Participate in working out and testing new recruiting software; give requirements and test the suitability- Set up Atlassian plugins for the benefit of the team and other departmentsAchievements/Projects:- Creating an process for onboarding and offboarding outsourced IT staff

IT Control DepartmentAssignments being an IT Controller were following: - Support in planning and controlling IT costs for Luminor- Support the IT finance function including service volume accounting, planning and charging, as well as financial performance management- Secure that IT Control agreed procedures are executed accurately - Contribute actively in building and setting up procedures for Baltic IT Control team, both within the team and in cooperation with other teams- Be in charge of IT projects costs tracking- Map the needs of departments and participate in software tools changing and implementation- Actively participate in discussions and gathering feedback about processes regarding IT cost planning, activities related to IT development projects budgeting and about correct actualsAchievements/Projects:- Implement time reporting tool for IT staff - Implement internal control process for outsourced IT staff and its costs- Create and manage cost report for IT development cost

In 2016 working as Accountant my main assignments were: -Managing cash management- Billing and payment tools management, payment gateways analysis- Creating different ad hoc reports from start, report analysis- Improving internal processes, implementing and updating finance related softwares and systems- Creating and updating guidelines- Project management regarding new tools: Advanced testing regarding current tools and possible new tools, finding bugs and creating tasks for back-office or third parties to fixIn 2015 - 2016 my main assignments as accountant were: - Managing bank related operations including cash management operations. - Managing accounts payable related operations - processing approvals, payments, communications between different parties- Supporting revenue and billing management operations - including working with Sales and Support teams, revenue recognition, tax compliance - Managing tangible and intangible assets operations. - Supporting the local and global team in monthly closing activities, supporting audit related activities.- Submitting declarations to Tax And Customs Board of Estonia and to Statistics Estonia. - Training employees and new team members.Achievements/Projects:- Implemented tools to digitalize accounting processes

Main assignments being a Consultant: - Performing specific financial audit procedures- Analyzing financial data of clients and market- Control the rightness of stated financial data - Offer exceptional client service, notice details and be aware of any problems or risks that may occur- Keep all team members updated about the audit progress, communicate with other colleagues from all over the world regarding certain projects if needed.

Main assignments of this position: - Controlling and entering companies financial data to programs- Communication with client managers, assist client managers- Control the rightness of client documents- Perform example offers with calculations of renovation loan to clients- Compile clients documents for final review for credit committee, - Performing payments of renovation loans to apartment association regarding the inner company rules, - Management of apartment associations insurance contracts- Management of newly registered companies and entering entities financials for other departments use