Minnie Peng Email and Phone Number

• Inside Sales Leadership - Led China Inside Sales team to achieve order management goals – Order quality, delivery schedule rate, RMA handling efficiency, system data accuracy.• Forecast and demand Analysis – Regular demand FCST report in weekly/monthly/quarterly base; AOP vs FORECAST vs Order analysis to coordinate with country sales management and planning team to achieve the goal. • Pricing Management – Maintained accuracy of price list and T&Cs in system, followed the approval process, highlighted the discrepancy if any and got it fixed. • Process Engagement and Enhancement - Engaged in various internal processes and ensured passing of the quarterly internal and external SOX audit, maintained monitoring for enhancement. Focused on system automation to raise work efficiency.• AR Management –Led team on account receivable follow-up to minimize overdue and risk of bad debts, assisted finance’s team to achieve quarterly DSO target.• Rebate Management – Ensured rebate accruals accuracy in China region; engaged in internal rebate agreement discussion and helped Sales to get alignment on terms and conditions. Ensured timely application and payment achievement.• Sample Management – Enhanced system automation operation; managed daily sample application and delivery.• External and Internal Customer Service – Received customer request & complaints and provided timely communication to satisfy customers’ needs. Coordinated with internal departments to address issues and improve the customer service level.• VMI Hub Management – Ensured safety stock and avoided hub stock excess. Hub report to top management to evaluate and adjust strategy.• Team Member Development & training – Motivated and encouraged team member’s personal development with appropriate guidance.

• Sourcing/Purchasing – Maintain and explored domestic suppliers for raw material, semi & finished mechanical parts, machinery tool.• Contract Negotiation – Reviewed drawing specs, requested for quotation (RFQ), conducted negotiation to save cost.• On-site audit with overseas OEM – Assisted suppliers to meet overseas customer’s high quality request upon current production capacity.• Order Handing & Shipment Tracking