Global Employee Benefits Vendor Manager
CurrentManage Employee Benefits operations of MetLife Worldwide Benefits global policies issued in Wilmington, Delaware for VVIP clients with US expats in UAE, Qatar, Bahrain, Oman, Kuwait and KSA and cater to their needs by adhering local regulations in accordance with US and Gulf based Compliance, Legal and Risk guidelines. Train Account Managers and CSCs on Gulf regulations and requirements for business administration. Work with Account Managers and Leadership to obtain necessary requirements & process documentations to ensure service procedures for accounts are in place. Work with Implementation team to onboard policies in Gulf by adhering local regulations. Analyze & verify requirements for complete consistency, comprehensibility, efficiency, feasibility & conformity to standards. SME on Compliance requirements, Gulf regulations and guidelines and assist Account Managers and Customer Service Consultants in those areas. Maintain and manage the Reinsurance Agreement of MetLife Worldwide Benefits of Wilmington, DE with MetLife Gulf. Develop, maintain & routinely communicate continuous improvement plans and status of the regional service center as well as progress against personal & department goals. Meet global metrics on claims, call handling, complaints, escalations, call abandoned rate and other parameters Be responsible for all activities in Gulf countries related to Operations, Customer Service, Administration and Claims handling for US expat clients. Handle policy renewals for US expats in the Gulf region. Support the accurate organization and administration of clients’ claims data. Responsible to verify and approve to pay the premium and claim utilization amount in Gulf. Report to Wilmington Delaware office about operation processes in Gulf. Assist multinational VVIP client accounts throughout all phases of the policy cycle (plan build, renewals enrollments, claims, customer service etc.) in Gulf. Handle TPRM process on TPA.
