Minnu Suresh Email and Phone Number

TECHNOLOGY LEAD . INFOSYS LIMITED(Feb 2023 to till date)ASSOCIATE CONSULTANT . WIPRO TECHNOLOGIES(Nov 2015 to Jan 13 2023)Over all 6.10 years of professional experience in Oracle Applications with background SQL, PL/SQL, Business Intelligence and Functional modules like AP, AR, FA,PO,GL and Cash Management. Worked on some minor enhancements based on the user requirements in SQL, PL/SQL Programming. Experienced in AP modules such as Invoices, Payments, tax related. Continually established client relationships to deliver excellent customer service and further develop the company's outstanding reputation.Developed positive working relationships with clients through regular meetings and multi-channel engagement.Created necessary documentation for clients' requirements, including installation manual, user guide and troubleshooting guide.Resolved service user requests within target time frames.Investigated reports of system errors to try to reproduce problems and trace faultsHandled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.Monitored email to promptly collect and respond to complaints.SKILLSExperienced in SQL, PL/SQL (Stored procedures, Functions and Packages)Experienced in writing UNIX shell scriptsExperienced in all the phases of the software development life cycle like Analysis, Design, development (Coding), Validation & testing.Client interaction for requirement gathering system analysis and finalization of technical / functional specifications of the project. Responsible for development, support, maintenance and implementation and handling user reported issues through ticketing tool (ISM & SNOW).Experienced in the support project supporting from 11i version to till R12. Recently upgraded to the 12.2.6 version.