Mino Matharu Email & Phone Number

London, England, GB

Lead to Cash Project

In a hybrid role of a Data Analyst and a Business Analyst. Working closely with the Business and Development TeamsAssessing business and user requirements, then effectively conveying them to external vendors for software solutions.Developing comprehensive Training Manuals and Change Management documents to facilitate smooth transitions during system.

Due to company introducing Salesforce into the business I was heavily involved in the setup/rollout of the platform and worked with Product Managers, Developers, and IT Consultants on the Service Cloud (Enterprise) & Community CloudSuper User of the pricing/product module, Ensure the adoption of Salesforce across the commercial, Finance and operation teams.

Hounslow, England, United Kingdom

Responsible for the SRM (Supplier Relationship Management) function therefore required to manage and lead commercial relationships with suppliers to ensure contract compliance. This included performance monitoring against SLA's, delivery of outcomes/projects, extracting any relevant value add/innovation and realisation of benefits. The function also.

Hounslow, England, United Kingdom

Overseeing the day to day running of the operation in the booking room and ensuring high levels of standards throughout by ensuring processes and client SLA’s are met. Building relations with clients and suppliers to create Customer profiling and rolling it out to the team and suppliers. Analysing data and processes to improve organisational processes.

Hounslow, England, United Kingdom

Overseeing the day to day running of the operations at the airport ensuring end user receives an exceptional service, building relations with airlines and airport authorities and working within their guidelines to fulfil the services.

Heathrow Airport

Overseeing all functions of the airline customer services operations from ensure passengers are checked in and boarded on aircraft within the time frame provided, ensuring compliance with all safety policies, procedures and working conditions are met at all times.

Hounslow, England, United Kingdom

Co-coordinating and managing a complete turnaround of an aircraft with an on time departure whilst ensuring aircraft was loaded correctly, completing the load sheet accordingly. Maintaining all safety and security measures related to people, aircraft and equipment. Building relations and liaising with cargo, passenger services cleaners and airline staff in.

Hounslow, England, United Kingdom

Providing front line assistance to passengers as required by airline which included include check in, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance.

Harrow, United Kingdom

Making reservations for travel agents and direct clients, Issuing ATB and manual tickets, Promoting new contracts, which included creating and distributing pamphlets to clients, Handling daily banking, assisting with BSP returns and ticket refunds and Managing accounts with external Agents/suppliers

London, England, United Kingdom

Front end agent and office admin

Bachelor Of Arts With Honours, Business, Travel & Tourism

Higher National Diploma In Business / Finance, Travel & Tourism

Btec National Diploma In Travel & Tourism