Mino Matharu Email & Phone Number

London, England, Gb

Lead to Cash Project

In a hybrid role of a Data Analyst and a Business Analyst. Working closely with the Business and Development TeamsAssessing business and user requirements, then effectively conveying them to external vendors for software solutions.Developing comprehensive Training Manuals and Change Management documents to facilitate smooth transitions during system implementations.Create and update technical documentation related to Salesforce solutions.Identifying and analysing business gaps in processes and collaborating with cross-functional teams to devise and implement solutions for process optimization.Collaborating with various stakeholders to validate requirements, ensuring alignment, and minimizing gaps for enhanced results.Actively participating in solution design meetings and presenting well-thought-out solutions to both business and development teams.Establishing robust test plans, leading testing sessions, meticulously analysing results, and assigning bug fixes to the appropriate teams to ensure product quality.Playing a pivotal role as a key member of the Hypercare team post-product launch, providing invaluable assistance and support to end-users.Creating and managing Data Dictionaries, as well as overseeing Data Flow Maps and Processes to maintain data integrity and efficient data workflows.Proficiently collecting and analysing data trends, contributing to informed decision-making.Vigilantly monitoring data quality and executing measures to eliminate corrupt or inaccurate data.Engaging with stakeholders to comprehend

Due to company introducing Salesforce into the business I was heavily involved in the setup/rollout of the platform and worked with Product Managers, Developers, and IT Consultants on the Service Cloud (Enterprise) & Community CloudSuper User of the pricing/product module, Ensure the adoption of Salesforce across the commercial, Finance and operation teams with regards to systems improvements / advancements, Part of Client Portal/Supplier Rollout team (Salesforce Community Cloud), Assisting Business stakeholders with analysing data trends of the business Salesforce Lightning Reporting, Gathering Business Requirements and user requirements and presenting it to the technical team, Cross referencing requirements with other stakeholders to establish if any gaps then trying to close/reduce them to maximise results., Analysing and documenting and updating Business Processes in accordance to project progress, Part of Salesforce Lightening Migration Team, Conducting workshops for training staff , Maintenance of the products and pricing within Salesforce in line the Pricing Model, Creating UAT Testing Scenarios plan and conducting workshops to gather results

Hounslow, England, United Kingdom

Responsible for the SRM (Supplier Relationship Management) function therefore required to manage and lead commercial relationships with suppliers to ensure contract compliance. This included performance monitoring against SLA's, delivery of outcomes/projects, extracting any relevant value add/innovation and realisation of benefits. The function also included tracking expenditure for applicable suppliers and ensuring all invoices and payments are made correctly, to budget and expectations.

Hounslow, England, United Kingdom

Overseeing the day to day running of the operation in the booking room and ensuring high levels of standards throughout by ensuring processes and client SLA’s are met. Building relations with clients and suppliers to create Customer profiling and rolling it out to the team and suppliers. Analysing data and processes to improve organisational processes, productivity and efficiency.

Hounslow, England, United Kingdom

Overseeing the day to day running of the operations at the airport ensuring end user receives an exceptional service, building relations with airlines and airport authorities and working within their guidelines to fulfil the services.

Heathrow Airport

Overseeing all functions of the airline customer services operations from ensure passengers are checked in and boarded on aircraft within the time frame provided, ensuring compliance with all safety policies, procedures and working conditions are met at all times.

Hounslow, England, United Kingdom

Co-coordinating and managing a complete turnaround of an aircraft with an on time departure whilst ensuring aircraft was loaded correctly, completing the load sheet accordingly. Maintaining all safety and security measures related to people, aircraft and equipment. Building relations and liaising with cargo, passenger services cleaners and airline staff in a pressurized environment with time constraints.

Hounslow, England, United Kingdom

Providing front line assistance to passengers as required by airline which included include check in, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance.

Harrow, United Kingdom

Making reservations for travel agents and direct clients, Issuing ATB and manual tickets, Promoting new contracts, which included creating and distributing pamphlets to clients, Handling daily banking, assisting with BSP returns and ticket refunds and Managing accounts with external Agents/suppliers

London, England, United Kingdom

Front end agent and office admin

Bachelor Of Arts With Honours, Business, Travel & Tourism

Higher National Diploma In Business / Finance, Travel & Tourism

Btec National Diploma In Travel & Tourism