Minoshun R. Email & Phone Number

Los Angeles, Ca, Us

Dana Point, California, United States

Lubbock, Texas, United States

• Diagnosed ~30 customer issues per day over the phone related to IT and software troubleshooting with Texas Tech University• Increased overall customer satisfaction by 35% since the previous Fiscal Year• Mentored fellow peers, delegated tasks, reviewed student assistant documentation, and published knowledge-base solutions• Achieved highest positive survey results in customer service for 4 consecutive months in a row

Lubbock, Texas, United States

• Served first line technical support for use of computing hardware, software, and network connections at Texas Tech University• Supported staff and management of IT Help Central in daily operations• Provided upper-level support for issues and handled issues in person• Achieved highest positive survey results in customer service for ~4 consecutive months

• Managed multiple customer issues over the phone related to IT and software help with Texas Tech• Troubleshot issues on several devices such as Mac, PC, iPhone, and Android• Contributed quality and timeliness to pre-existing customer needs and maintained technical support• Achieved highest positive survey results in customer service for ~4 consecutive months

• Led a team of 6 to host the largest partnered Hackathon at Texas Tech University (HackWesTX 2022) with ~140 attendees• Distributed ~$1700 in prizes for the first, second, and third place teams during the hackathon• Fostered an environment to promote the growth of the student developer community through introducing topics such as Web Development, Game Development, Software Engineering and Computer Science

• Hosted workshops, designed and published flyers, emails, event presentations and posts to social media

San Diego, California, United States

• Fashioned the front-end of an online real-estate service developed for international students by applying the MongoDB, Express, React and Node Stack (MERN)• Debugged critical errors, user experience flaws and adjusted dimensions, colors, fonts, and media queries improving the overall UI/UX of site functionality by 14%• Engineered mobile-first, responsive site designs for the home, about, and contact page with ReactJS, NodeJS and CSS4• Attracted early investors into the project, Increasing site traffic by 25% during the final two months of internship• Strengthened efficiency and readability of previous poorly maintained code through refactoring, optimization, and documentation

Sri Lanka

• Automated the Delivery Assurance Team's test cases for an online store web app in a behavior-driven development using the Cucumber Framework, Selenium WebDriver, Java and Apache Maven • Designed site features using HTML and CSS enhancing the overall performance and UI/UX of the product• Applied project releases to AWS instances using Docker containerization• Performed load and functional testing using both automated and manual testing methods• Reported bugs, errors, interoperability flaws and other issues within the project

Lubbock, Texas, United States

• Lead a Project Manager role of a note taking application for college students• Designed UI/UX for application interface• Competed in the Hackwest Texas 2020 Hackathon - programmed an oscillator mapped to keyboard input playing notes using C++

Colombo, Sri Lanka

• Improved staff’s understanding of products and solutions through implementing the Learning Management System Moodle• Configured a sandbox environment for a Privileged Access Management solution for Bank customers using Thycotic• Learned cloud computing, virtualization technology and networking architecture fundamentals using VMware virtualization software

Colombo, Sri Lanka

• Conducted research and development of telepresence using telecommunication applications• Created improvements for maintaining eye contact on Skype using eye tracking software• Measured delays and latencies experienced between Skype, Catcheye, & Teamviewer based onquantitative data

Colombo, Sri Lanka

• Used data entry and a learning management system to log records of public-school students on a cloud service.• Solved security issues with database records and sensitive fields by implementing user access rights.