Min Shim Email & Phone Number

Kent, Washington, United States

United States

• High volume customer service focus for all accounts receivable related inquiries at the City of Kent.
• Processing payments from City of Kent businesses and residents for required city utilities, taxes, permits, and fees; assessed and coordinated additional information by outreaching to internal staff and outside vendors.
• Primary point of contact for customers; responds to and resolves email, phone, and in-person customer requests and complaints regarding utility billing services, business licensing, and related issues.
• Utilized DataNow, JDE, and King Counties Geographic Information System to perform research and investigations regarding customer billing inf

Bellevue, WA

• Promoted with increased responsibilities and cross functional communication to optimize the medical imaging scheduling process.
• Produced daily status reports of upcoming unauthorized appointments for centralized scheduling staff and patient access coordinators to maximize appointment time slots.
• Supported doctor’s offices in every way possible to ensure their patients are seen on a timely basis.
• Prepared patient medical history and reviewed authorization requirements prior to sharing with health insurance providers and doctor’s offices for preauthorization.
• Trained new employees in utilizing the EMR Software systems including Epic, Dicom, Nucleus, and PACS.
• Provided customer service expertise and guidance for newly onboarded employees.

Bellevue, WA

• First point of contact for the medical imaging department and documented all activities in the EMR Software (Epic) using legal documentation.
• Scheduled and triaged patient requested appointments based on urgency of patient symptoms and staff availability.
• Verified customer health insurance status through Epic and/or direct communication with insurance providers.
• Reviewed and requested clarification if needed from internal hospital staff and outside physician groups to effectively enter in medical imaging orders.

Bellevue, Washington

• Supported the office and managed multiple projects to improve efficiency and classroom operations.
• Responded to customer inquiries related to scheduling, pricing, and general information; and used the CRM for documentation, tracking, and scheduling.
• Managed private information of clients and collected payment and payment information upon due dates.
• Placed outbound calls to customers regarding upcoming parent teacher conferences..

Bachelor Of Arts (B.A.), Sociology

Associate Of Arts And Sciences (Aas)