Min Shim Email & Phone Number

Kent, Washington, United States

United States

High volume customer service focus for all accounts receivable related inquiries at the City of Kent.● Processing payments from City of Kent businesses and residents for required city utilities, taxes, permits, and fees; assessed and coordinated additional information by outreaching to internal staff and outside vendors. ● Primary point of contact for customers; responds to and resolves email, phone, and in-person customer requests and complaints regarding utility billing services, business licensing, and related issues.● Utilized DataNow, JDE, and King Counties Geographic Information System to perform research and investigations regarding customer billing inf

Bellevue, Wa

Promoted with increased responsibilities and cross functional communication to optimize the medical imaging scheduling process.● Produced daily status reports of upcoming unauthorized appointments for centralized scheduling staff and patient access coordinators to maximize appointment time slots.● Supported doctor’s offices in every way possible to ensure their patients are seen on a timely basis.● Prepared patient medical history and reviewed authorization requirements prior to sharing with health insurance providers and doctor’s offices for preauthorization.● Trained new employees in utilizing the EMR Software systems including Epic, Dicom, Nucleus, and PACS.● Provided customer service expertise and guidance for newly onboarded employees. ● Created customized tracking and monitoring processes for patient follow-up after initial screens and exams resulting in a 300% increase in scheduled CT Lung Cancer screening exams and MRI Prostate exams in relation to peer performance.● Maintained the department's exam schedule by coordinating room, staff, and resource allocation for high-tech imaging.● Performed regular audits of patient charts to ensure accurate information was relayed to providers.

Bellevue, Wa

First point of contact for the medical imaging department and documented all activities in the EMR Software (Epic) using legal documentation.● Scheduled and triaged patient requested appointments based on urgency of patient symptoms and staff availability.● Verified customer health insurance status through Epic and/or direct communication with insurance providers.● Reviewed and requested clarification if needed from internal hospital staff and outside physician groups to effectively enter in medical imaging orders.

Bellevue, Washington

Supported the office and managed multiple projects to improve efficiency and classroom operations.● Responded to customer inquiries related to scheduling, pricing, and general information; and used the CRM for documentation, tracking, and scheduling. ● Managed private information of clients and collected payment and payment information upon due dates.● Placed outbound calls to customers regarding upcoming parent teacher conferences..

Bachelor Of Arts (B.A.), Sociology

Associate Of Arts And Sciences (Aas)