● Facilitate class operations by identifying skills and staffing gaps, hiring and managing staff, and reviewing actual performance vs. expected performance.● Help hire, manage, develop, and evaluate full-time and freelance staff.● Scope, initiate, and oversee the implementation of new class-based service offerings.● Coordinate people and processes to ensure the seamless operations of existing operations and key business processes.● Build and maintain effective working relationships and rapport with parents, students, staff, and partners, maintaining a focus on client service.

● Provide leadership and direction to team members to ensure daily operations are conducted in an efficient manner.● Lead meetings with senior management to discuss organizational goals and the status of ongoing operations.● Track and report client metrics to senior management.● Maintain the company’s employee policy based upon current employee laws and regulations.● Lead department wide training sessions to ensure all company staff within that department are up to date on any new operating procedures and changes to the employee policy.● Research, recruit, onboard, and train new company hires according to the needs of company management and company budget.

• Develop relationships with clients and provide consultations to address each client’s concerns.• Provide high caliber service to clients through general inquiries and assistance with registrations.• Responsible for having a broad knowledge of company services and the current education system.• Handled daily office procedures such as organizing client files, maintaining office supplies, vendor management, and generating reports.

• Assisted in implementing community building and moderation strategies.• Enforced the listed rules of the community through monitoring community activities.• Responded to users’ questions and concerns in a timely manner.• Worked with testing team to manually test and replicate bugs on the mobile application.