Min Soo Kim Email & Phone Number

New York, New York, United States

• Facilitate class operations by identifying skills and staffing gaps, hiring and managing staff, and reviewing actual performance vs. expected performance.
• Help hire, manage, develop, and evaluate full-time and freelance staff.
• Scope, initiate, and oversee the implementation of new class-based service offerings.
• Coordinate people and processes to ensure the seamless operations of existing operations and key business processes.
• Build and maintain effective working relationships and rapport with parents, students, staff, and partners, maintaining a focus on client service.

Queens, New York, United States

• Provide leadership and direction to team members to ensure daily operations are conducted in an efficient manner.
• Lead meetings with senior management to discuss organizational goals and the status of ongoing operations.
• Track and report client metrics to senior management.
• Maintain the company’s employee policy based upon current employee laws and regulations.
• Lead department wide training sessions to ensure all company staff within that department are up to date on any new operating procedures and changes to the employee policy.
• Research, recruit, onboard, and train new company hires according to the needs of company management and company budget.

Queens, New York, United States

• Develop relationships with clients and provide consultations to address each client’s concerns.
• Provide high caliber service to clients through general inquiries and assistance with registrations.
• Responsible for having a broad knowledge of company services and the current education system.
• Handled daily office procedures such as organizing client files, maintaining office supplies, vendor management, and generating reports.

Greater New York City Area

• Assisted in implementing community building and moderation strategies.
• Enforced the listed rules of the community through monitoring community activities.
• Responded to users’ questions and concerns in a timely manner.
• Worked with testing team to manually test and replicate bugs on the mobile application.