Min Soo Kim Email & Phone Number

New York, New York, United States

● Facilitate class operations by identifying skills and staffing gaps, hiring and managing staff, and reviewing actual performance vs. expected performance.● Help hire, manage, develop, and evaluate full-time and freelance staff.● Scope, initiate, and oversee the implementation of new class-based service offerings.● Coordinate people and processes to ensure the seamless operations of existing operations and key business processes.● Build and maintain effective working relationships and rapport with parents, students, staff, and partners, maintaining a focus on client service.

Queens, New York, United States

● Provide leadership and direction to team members to ensure daily operations are conducted in an efficient manner.● Lead meetings with senior management to discuss organizational goals and the status of ongoing operations.● Track and report client metrics to senior management.● Maintain the company’s employee policy based upon current employee laws and regulations.● Lead department wide training sessions to ensure all company staff within that department are up to date on any new operating procedures and changes to the employee policy.● Research, recruit, onboard, and train new company hires according to the needs of company management and company budget.

Queens, New York, United States

• Develop relationships with clients and provide consultations to address each client’s concerns.• Provide high caliber service to clients through general inquiries and assistance with registrations.• Responsible for having a broad knowledge of company services and the current education system.• Handled daily office procedures such as organizing client files, maintaining office supplies, vendor management, and generating reports.

Greater New York City Area

• Assisted in implementing community building and moderation strategies.• Enforced the listed rules of the community through monitoring community activities.• Responded to users’ questions and concerns in a timely manner.• Worked with testing team to manually test and replicate bugs on the mobile application.