Minttu Sankala Email & Phone Number

Helsinki, Fi

Finland

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Finland

Currently leading the team who is responsible of the development of our consumer facing services like mobile applications, email communications and web apps.Building the development roadmap in co-operation with Head of Product & prioritizing our product backlog and refining the given features together with team. Planning and managing the release content for our mobile applications

Business Analyst for AMS UI* Researching and writing requirements for new features * Participating in PI-planning and providing assistance to the development teams in understanding the new features* Working closely with Product Owner and helping her to understand the requirements for new features* Participating in new customer projects & discoveries* Providing answers to Sales about AMS UI* Writing Service Descriptions and updating them when new features where introduced

Helsinki Area, Finland

Product Owner for Graphic User Interface of Nets' AMS* Responsible for leading international development team of 8 people & facilitating scrum ceremonies until the team got permanent scrum master * Product backlog prioritization and refining of each task to meet the Definition of Ready* Building product roadmap and communicating it towards different stakeholders (internal and external)* Incident management and communication towards different stakeholders* Co-operating with AMS vendor when requesting new features & writing requirements/acceptance criteria for those* Creating new features and planning their development as well as planning improvements to existing features to meet the needs of our customers/different markets* Participating in different customer projects/discoveries as the specialist of my product* Participating in PI-plannings as well as prioritization of different features to meet the promised timelines for different customer projects* Created training material for our GUI and facilitated trainings for our B2B customers as well as our Customer Service* Kicked started the use of test automation to ease up release testing* Arranged introduction to new features to Key Account Managers & Service Delivery Managers before each release* Other duties: - Provided insights and wrote requirements for needed changes for our Invoicing Services to support new markets - Helped testing new letter templates - Assisted in investigating invoice/letter related incidents

Helsinki Area, Finland

Product specialist in Card Management System, Issuing Services* Incident handling and communication to different stakeholders* Taking over the ownership of new CMS user interface and preparing material for training * Answering to our B2B customer's CRs and planning the needed development to implement the changes

Helsinki

Development Manager for Consumer Invoicing Services FI* Responsible of consumer customers' monthly invoicing and letters as well as business card (BEC) invoicing & letters abiding by the agreed monthly SLAs* Co-operation with print houses and our B2B customers in all questions related to invoicing or letters* Incident management and communication to all stakeholders as well as tight co-operation with Customer Service to minimize amount of possible inquiries* Investigating possible errors & developing the process to minimize the occurrence of possible errors in the future* E-invoicing & SEPA Direct debit -Creating and updating our B2B customers' SI-messages, and ensuring that all RI-messages from banks were received correctly to our CMS. -Investigating error situations in co-operation with e-invoice operator* Other duties: -Planning, writing requirements and testing new invoice & letter processing system -Training Customer Service to use new invoice & letter UI -Introducing and selling marketing possibilities to our B2B customers on invoices -Reconciling all invoices related to invoice printing costs, reporting and budgeting these expenses.

Helsinki

Customer Service in Finnish, Swedish and English:* Assisting cardholders mainly by telephone, but also through other customer service channels* Blocking cards, taking authorization request calls, providing emergency cash, and making payment agreements and assisting the cardholders with their questions related to their Visa & Mastercard payment cards*Training of new employees to their new positions in Customer Service & Card Blocking Service.* Also training of Customer Service representatives to new card management system, planning and creating training materials. *Working as a specialist of the new card management system, testing its functionalities in co-operation with tech and acting as 1st hand support for Customer Service representatives.

Helsinki

Responsibilities of assistant manager in Children's department and visualist's tasks: *Planning weekly work shifts for the team*Making weekly orders and following closely top selling items*Taking care of the visual image of department and ensuring it was always done by the book*Training new employees and helping them to understand company's visual merchandise rules. Worked also as head cashier where duties included:*Cash & card payment settlement*Training of new cashiers

Helsinki

Assistant in designing and renewing SUOL ry's website.

Espoo

Master Of Theology, Religious Education

I studied Religious pedagogy as my major in the Faculty of Theology. The Faculty is committed to researching the significance of religion.

Master Of Arts (M.A.), North American Studies

North American Studies offers a broad view on the United States and Canada, examining their histories, cultures, and societies.