Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.>Keep track of monthly, quarterly and yearly goals>Work with management to assess and improve processes and policies>Monitor and report on revenue and cash flow>Uphold and enforce company policiesTrain new hires>Address employee complaints or performance issues as neededCheck in with employees regularly to determine satisfaction>Schedule shifts>Help management create the department’s budget>Address customer issues and complaintsSchedule regular maintenance and cleaning of facilities>Meet regularly with upper management to stay informed on company issues>Oversee security of the facility

responsible for all department

responsible for smooth operation, handling customers complaint, staff complaint, handling store, handling cash .

handling guest complaints, handling desk, guest service

Guest Services associate

Have completed successfully in all four major departments of Hotel (Front Office, Food Production, Food & Beverages service and Housekeeping )