Developed new business. Owned P&L of multiple strategic accounts. Provided leadership to facilitate seamless global delivery of IT services to the Customers. Collaborated with C-level executives to drive overall IT vision and maximized business stakeholder satisfaction. Drove cost savings by using offshore/nearshore teams across Mexico and India.

Liaised between IT and the Business. Revamped and redesigned the incident, change, request, problem, and service level management processes to align with ITIL best practices. Worked with senior IT and Business leaders, architects, and business teams to improve service levels. Drove, mentored, and authorized performance improvement initiatives. Blended TQM and Deming's teachings with the customer focus of Six Sigma and the waste-reduction focus of Lean. Oversaw successful planning and execution of new projects and programs. Worked as an Agile Catalyst. Ensured compliance to allocated budget and schedule. Worked with supplier management to improve deliverables. Increased user satisfaction index ~27%.

Managed programs and led organizational initiatives. And before that, I got my hands dirty with a bunch of technologies that are passe now!