- Monitoring products and information in the Tourplan Database.- Maintaining internal and external client relationships.- Actioning Ad hoc requests, Campain.- Handle and investigate complaints and problems.

B2B - Keeping strong relationships with travel agents, finding new potential agents.- Consulting, finding group bookings to reach individual and team’s targets, and assisting required services relating to GIT bookings (quoting fare, updating name list and issuing tickets, etc.) - Preparing groupdesk team’s monthly report - Performing necessary market analysis for planning and making decision purposes (collecting airline competitors’ prices, promotions or new launching routes… Show more B2B - Keeping strong relationships with travel agents, finding new potential agents.- Consulting, finding group bookings to reach individual and team’s targets, and assisting required services relating to GIT bookings (quoting fare, updating name list and issuing tickets, etc.) - Preparing groupdesk team’s monthly report - Performing necessary market analysis for planning and making decision purposes (collecting airline competitors’ prices, promotions or new launching routes, etc) and proposing appropriate measures to achieve sale targets.- Supporting travel agents, corporates regarding AirAsia booking system and other inquiries.B2C - Communicating and answering inquiries of customers regarding fares, flight schedules, etc. Show less

Product consultant- Receiving requests from sales teams including corporates and walk-ins segments andproposing suitable package tours and prices.- Support sales teams to consult clients’ inquiries relating to air tickets, tour itineraries and hotelbookings, etcProduct designing- Liaising with land suppliers for land tours and prices.- Designing tour itineraries and quoting for GIT and FIT tour packages- Designing, quoting and consulting tour products for… Show more Product consultant- Receiving requests from sales teams including corporates and walk-ins segments andproposing suitable package tours and prices.- Support sales teams to consult clients’ inquiries relating to air tickets, tour itineraries and hotelbookings, etcProduct designing- Liaising with land suppliers for land tours and prices.- Designing tour itineraries and quoting for GIT and FIT tour packages- Designing, quoting and consulting tour products for ad-hoc requests from sales teams- Support operation team to follow up on deadlines and make adjustments on tour (if required)- Uploading and monitoring tours content and prices on the company’s website.Product planning/ Yield management- Analysing market trends, planning tour departures, and setting departures for selling.- Performing analysis on market trends and competitors for weekly meetings.- Monitoring tour prices based on weekly discussions.- Performing necessary estimations to maximize profits or minimize losses. Show less