Minu George Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Compliance with risk and governance requirements by closely collaborating with the team to ensure service level agreements (SLA), timeframes, and quality standards. Conduct thorough investigation and analysis to.
• Recognized and awarded with MyPath Medals for showcasing exceptional skills and contributions in categories such as Achiever, Producer, Learner, Problem Solver, Communicator, and Team Player.
• Decreased procedural inconsistences by actively volunteering for process guide preparations, process improvements, change management, and adoption of new technologies.
• Assisted other team members by providing valuable training, assistance and personal support to both within the team and across teams.
• Key player in Workflow allocation and management.
• Handled escalations and investigations as per the process of quality assurance in accordance with established procedures.

Toronto, Ontario, Canada

• Processed an average of 50 customer orders per day with 100% accuracy, ensuring timely delivery and customer satisfaction, and contributing to a 20% increase in order fulfillment efficiency.
• Achieved a 95% customer satisfaction rate during the peak holiday season by actively listening to customer concerns, resolving issues promptly, and providing product recommendations, resulting in positive feedback and.
• Maintained 100% accuracy in cash handling and transaction processing, minimizing discrepancies and contributing to a secure and efficient cash-handling environment.
• Improved merchandising initiatives, ensuring product visibility and accurate labeling, while also enhancing product knowledge to provide customers with informed purchasing recommendations.

Cochin, Kerala, India

• Delivered case-specific advice as per customer needs recommending solutions, managing timelines and case flow including drafting email correspondence, letters, and documentation to clients, vendors and colleagues with.
• Recognized as a top performer on ‘Fragomen Rise’ for fostering a positive and engaging work environment by outstanding coordination and active participation in leadership programs and employee engagement events.
• Fostered a culture of continuous learning being the key player in the knowledge initiative team facilitating training sessions across teams and sharing in-depth knowledge.
• Successfully executed a project on quality assurance ahead of schedule by demonstrating exceptional project management skills.
• Elevated customer experience as a single point of contact by promptly addressing queries and accurately maintaining case status.
• Improved billing approval and report processing quality through accurate and expedited handling.

Bengaluru, Karnataka, India

• Prepared and reported client compensation within customer service level agreements for a client. Demonstrated proficient working with multiple systems and tools to perform job functions with various complexities and.
• Ensured seamless execution of procedures by assisting with year-end review processing and ad hoc projects as directed by senior management.
• Increased operational excellence through proactive protocol document preparation and process optimization.
• Fostered collaborative and productive work environment by establishing and maintaining strong working relationships with employees, clients, and vendors.

Thrikkakara, Kerala, India

• Spearheaded a National Level Research Paper presentation competition with exceptional organizational skills providing a platform for fostering a culture of research and innovation among students.
• Designed, developed, and delivered engaging study materials for undergraduate and postgraduate courses.
• Provided effective guidance and feedback to students, supporting their academic progress and well-being.
• Supervised and guided over 40 students in projects, dissertations, and research paper preparation.
• Led database creation for alumni placements and higher education data, contributing to college accreditation documentation.

Aluva, Kerala, India

• Demonstrated effective leadership, community engagement and cultural enrichment by successfully organizing and coordinating multiple events as Public Relations Officer, Music Club Coordinator, and Cultural Programs.
• Delivered lessons and tutorials to undergraduate students by applying student-centered learning approaches.
• Designed and evaluated assignments, maintaining accurate records of student progress and achievements.
• Assisted with student admissions, enrolment, induction and other administrative processes.
• Collaborated with management, administrative, and teaching staff to ensure quality teaching and learning environment.
• Transformed growth, development, and academic success of students through mentoring and remedial coaching.

Bengaluru, Karnataka, India

• Worked on validating entity information by obtaining and recording regulatory information about the client firms to ensure compliance with Anti Money Laundering (AML) policies and regulations.
• Contributed to enhanced data management and regulatory compliance by efficiently extracting accurate data for respective entities from regulators.
• Enabled ongoing oversight and timely identification of discrepancies or issues by setting up functions for continuous monitoring, resulting in improved risk management.

Skills Enhancement For Newcomers Microcredential

The Skills Enhancement for Newcomers program is funded by Employment and Social Development Canada as part of the Government of Canada’s.

Master Of Commerce - Mcom, Finance

Activities and Societies: Cultural Clubs Coordinator, Event Coordinator, Singing, Dancing, Master of Ceremonies, Volunteering

Bachelor Of Commerce - Bcom, Finance And Taxation

Activities and Societies: Speakers Forum, Master of Ceremonies, Singing, Coordinating