Minu Mathai Email & Phone Number

Auckland, New Zealand, Nz

Responsibility• Build a cohesive roadmap combining strategy, commerciality, delivery that aligns with customer & business needs.• Helps to define the product vision & experience for launching the next-gen Sky Box.• Drive subscriber growth for Sky Go with a focus on increase in customer engagement.• Work with Marketing & Curation to define the product’s engagement plan.• Simplify, prioritize and co-ordinate the backlog for Sky Go & next-gen Sky Box.• Lead a small, cross-functional agile team to build and operate the product.• Negotiate, communicate, and influence the key stakeholders in order to achieve consolidated cross-functional alignment on the roadmap.• Analyze market and/or user research, feedback, expert opinion, and use data to understand needs and opportunities for improvement and evolution.• Coordinating trials, product launches, supports communications and operational readiness.Key Achievements• Increase average Monthly Subscribers on Sky Go by 35%.• Successful beta trial launch of New Sky Box to 300+ trialist.• Defined the product specification of the software features for the next-gen Sky Box based on market, customer research, user testing, and partner requirements from Google, Netflix, Amazon Prime, and Disney+.• Oversaw the product development of the next-gen Sky Box features across 16 teams (including 6 vendors)• Re-launch the Sky Go app on a new framework.• Grandfathered Sky Sports Highlight app and migrated the users to Sky Go.

Auckland, Auk, Nz

Responsibility • Drive the product to deliver business outcome• Understand the customer and market need• Build a roadmap & strategy for the product aligning to company goals• Build an adoption/marketing plan• Ensure that the plan is executed in high quality and timely manner• Measure the performance and optimize the experience • Engage & communicate with stakeholders and teams to ensure alignmentKey Achievements -• Launched My Tower into market on 3rd Dec 2019.• Drove 100K customers to register with 22K users and 15K transactions per month.• Redirected 35% of relevant traffic into My Tower.• Delivered the first Digital Quotes to Buy journey for motor insurance in Fiji.

London, Gb

Responsibility Developing short and long term customer centric product road map/strategy. And prioritizing based on value mappingConstantly analysing customer feedback and researching the market to find new product opportunities.Responsible for end to end customer and product journey.Working across multiple squads across the organisation to deliver.Building strong relationship and maintaining communication with key stakeholders so as to influence and align.AchievementsResponsible for leading, designing and managing team relationship between two parties for launching Kogan Mobiles, powered by Vodafone.Led the CX design journey for Prepay Customer for the implementation of Identity Management (security), new MyVodafone app, Prepay Activation, Payments methods.Responsible for implementing Agile principles and mindset with the Prepay squad by acting as a Team Facilitator and working with HR partner and agile Partner, Radically.

London, Gb

ResponsibilityManaging and overseeing the marketing of all Vodafone Prepay products, including end-to-end customer experience, product roadmaps, product lifecycle management, and new product development.Developing short term and long term product roadmap and strategy. And ensuring that they alignwith the business unit and corporate goals.Building strong relationship and maintaining communication with key stakeholders so as toinfluence and align on the direction taken by the team to achieve the common goals.AchievementsBecame the key point of contact for Vodafone Prepay products between IT, Digital, Legal andCustomer Ops to balance business requirements and business impact for the best results.Have delivered outstanding products such as Prepay Roaming, Unlimited Mobile Plan, ChristmasOffer 2017 & 2018, DreamLab along with numerous pricing and plan refreshes for in-market plansincluding My Flex, Mates, Pay & Go and Travel.Have lead and managed a project with the objective of designing and integrating a Virtual Operatorfor Prepay.Have been recognised as someone who has absolutely embraced Agile, and is constantly workingwith HR partner and agile coach to improve and grow as a team in Agile.Have facilitated multiple Design Thinking and Customer Journey workshop for Prepay customerand products.

London, Gb

ResponsibilityMaintaining and building Prepay products to meet the business requirement and customersatisfaction including detailed design, development and unit test.Identify possible improvements, propose feasible solutions and suggest options for performanceimprovementBuild relationships and collaborate within multiple Business Units and within Technology,Customer Operations.AchievementsTechnically lead project for introducing Vodafone Mates and My Flex plan into the prepay marketWas the key consultant for introducing Vodafone Prepay Carry Over , Prepay Pay & Go ,International and Travel plansWon appreciation from peers and managers for the dedication and quality of work done