* Achieved forecast objectives monthly by holding salespeople accountable with effective goal setting.* Created policies to help generate profit throughout the entire sales process.* Eliminated thousands of orphan owners by assigning salespeople follow up activities to produce sales.* Trained new hires the steps to the sale, phone skills and proper follow up techniques both as a group and individually to sharpen specific skills as needed.* Created an automated review process enabling every sales customer and every service customer the ability to effortlessly post reviews on multiple websites. Google review ratings increased from 4.2 to 4.6 while increasing the amount of reviews 300% which increased organic customer traffic online and in store.

*Ended 2016 8% over objective which placed Motorcars 2nd in growth of 18 dealers.*Set up CRM to ensure consistent prospect, sold and service follow-up.* Found 30,000 "Orphan Owners" not being followed up and created a process to ensure consistent follow up.*Increased website traffic organically through SEO, forms and customer rich data.

Obtained the most optimum efficiency of turn over of parts, inventory and customer vehicle repair to produce the best combination of a healthy bottom line, employee satisfaction and customer satisfaction through analyzing the cause and effect of every department as it relates to each other, itself and our customers.* NADA Dealer Academy Financial Management graduate.* Reduced expenses and waste by over $200,000 the first year.* Created sold & prospect follow-up schedule to fuel future sales and service appointments.* Helped 9 departments hit forecasts by utilizing multiple technologies.

* Designed and managed our online presence to drive traffic. * Mentored multiple Gold status salespeople resulting in 8 years average longevity. * Maintained top volume status in our district for over a decade by continually thinking outside the box. * Created desking software which helped increase profitability and efficiency to allow me to handle 15 salespeople and an average of 225 sales monthly. This software was then used by 15 other dealerships.* Designed, Built & Managed an Accessory website for increased Accessory sales.* Designed, Built & Managed a Honda Care Service Agreement website to ensure quarterly sales goals were met.

* Sold 27% of the dealerships volume of 7 salespeople. * Represented dealership in "Walk Around" competition in Las Vegas by winning district competition. * Built lease calculator in Excel which automatically calculated changes in equipment, miles and bank residuals to allow me to quickly negotiate online and by phone or in person.