Responsible for completing 50% of treatment plans, individualized recovery plans, objective reviews, consent forms, continued stays, and weekly progress notes.Managing all client documentation by completing monthly reviews and reports of client files.Improved company documentation process and operations by fully transitioning the company from physical to digital, ensuring efficiency and proper record-keeping.Created scripts for more efficient and accurate electronic filing and data evaluation of client files.Supervising and training of all staff members for documentation, safety procedures, and overall operations.Onboarding and interviewing potential hires and interns for the company.Facilitating all monthly staff meetings and quarterly quality assurance meetings to inform all staff of crucial changes within the company and clients.Developing and implementing improvement plans as well as based off of client satisfaction forms and quality assurance meetings.Collecting and analyzing client satisfaction forms to create quarterly client satisfaction reports.Overseeing safety of clients through supervision and training of clients through fire drills, environmental drills, and heat trainings.Evaluating site’s safety through life safety, kitchen safety checks, and management of facility cleaning.Direct support contact for all clients for any needs and request such as employment, scheduling, emotion regulation, and conflict resolution.Maintained all duties of Lead Case Manager

Supervision, onboarding, and direct support of Case Managers and interns to ensure proper group facilitation.Managing paperwork for 33% of clients, including treatment plans, individualized recovery plans, objective reviews, consent forms, continued stays, and weekly progress notes.Conduct client meetings to set goals and tailor treatment plans, evaluate performance weekly and bi-monthly.Expanded upon group sessions by creating new group topics and implementation to advocate consumer satisfaction and needs while continuing to facilitate group sessions.Implemented and facilitated Illness Management and Recovery (IMR), enhancing self-management and personal goal achievement for clients.Implementation of client tablets and setup for consumer enjoyment and increased group session interactivity.Updated weekly satisfaction and group planning forms and protocols for increased efficiency and effectiveness.Transportation for clients to and from site.Transportation and assistant for clients for medical appointments.Maintained all duties of Case Manager

Facilitate and plan group sessions on various topics such as medication, mental health, coping skills, etc.Supervising clients with various mental disorders and functioning levels to ensure safety and well-being.Conflict management for clients using de-escalation techniquesOutreach to clients and their support systems for efficient communication and agreements.Prepare and distribute meals to all clients.