First responder to virus incidents and virus remediation. Utilizing WebSense, Fidelis and ArcSight and Microsoft System Center Endpoint Protection.

Provide IT support for 50,000+ global end-users, sole IT support for 450+ end-users in local office, with emphasis on follow thru to resolution of issue.

Responsible for all accounts receivable activities. Managed collection activities including follow-up inquiries, negotiating with past due accounts, and referring accounts to collection agencies. Maintained accurate records. Audited methods and procedures of accounts receivable function to improve efficiency. Posted payments upon receipt from insurance companies and patients. Assured compliance with Federal/Medicare guidelines and company compliance policies. Handled questions from patients regarding their bills to maintain good customer relations.

Setup DSL and broadband-based internet connections for remote clinics. Configured Cisco routers and other devices to setup client VPN networks. Supplied helpdesk support for over 3000 end users. Did troubleshooting for IP connectivity, software and hardware issues. Repaired software systems corrupted by viruses and spyware. Entered internal tickets using Track-It tool and tracked problems until resolved with end user. Supported hardware issues including desktop and laptop repairs, printers and jet direct print servers, hubs and switches. Worked with and supported a variety of applications including Medical Manager, SharePoint, Excel, Word, Outlook, Outlook WebAccess, Active Directory, PcAnywhere/VNC, IPass, and Cisco Systems VPN client. Setup users for Generation21 online training in cooperation with education department. Proactively notified clinics of potential issues to prevent problems before they occurred. Performed occasional on-site field technical work.