- Kept records of amounts and cost of food served, and streamlined inventory management by ensuring appropriate levels, and reviewing profitability.- Addressed customers’ complaints and resolved issues to ensure high levels of customer satisfaction.- Designed work schedules effectively, managed staff, including recruiting, training, and evaluating performance, and encouraged team members to create a positive atmosphere, resulting in staff having longer tenure.

- In charge of trading operations, handled import documentation such as invoices, packing lists, BL, payment remittances via T/T, and any required follow-up actions.- Made orders with vendors and communicated with a freight forwarder regarding customs and delivery schedules.- Monitored shipment status, organized its schedule, and shared them to team members and the warehouse.

- Served 90+ customers daily and secured regulars through friendly service, leading to a 10% revenue increase.- Assisted a store manager to keep the store organized, and maintain the highest quality of products and services.- Supported the finance department by composing weekly reports and conducting in-depth financial analysis.

- Managed B2B, B2C interactions for the office furniture, and generated $600,000 in a quarterly performance.- Prepared proposals and quotations, and kept clients updated on project progress by making further contact.- Coordinated with partnering companies and vendors to place orders and manage delivery schedules.- Ordered office supplies, maintained inventory, and organized monthly expense reports for the office.

- Greeted visitors and provided interpretation for foreign customers and ceramicists when needed.

- Assisted in uploading details of travel packages on the website by checking prices, searching for information, and setting up the draft for layout, and organized detailed documents and sent them to clients.