Miodrag Grdanovic Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Responsibilities: Design, build and maintain well architected nbn Cloud Foundations (infrastructure structure, SOE, shared services, tools, security controls, accounts etc.) Service Design: set & maintain the Standards and the Best Practice Guidelines for designing and building cloud service in AWS public cloud (AWS and Azure) for all nbn teams to use and follow Automation: create & manage the Cloud Service Catalogue of reusable Service Patterns Consultancy: Cloud SMEs available to other nbn teams to guide them how to use cloud services in optimum way Drive the acceptance and uptake of cloud services at multiple levels and deliver against agreed volume migration plans  Cloud Service Optimisation: develop and execute Optimisation Plans to maximise technical and commercial benefits of the cloud services Financial management: forecasting and managing service and migration costs to the budget Cloud Operation: develop & maintain Service Management plans and work procedures

North Sydney

Responsibilities: Operated Platforms and Hosted Services 24x7 to strict SLAs  Solutions Integration (Servers including Virtualisation, Storage, Database, Networking, Security) End-to-End Service Problem Management (across infrastructure & applications) Develop Templates, Processes and Procedures Development Resources Planning Staff hiring, mentoring & coaching Suppliers/Vendors Management Outsourced Services Management Tender (equipment and/or services) preparations & processing  Capex & Opex Budget Management

Sydney, Australia

Responsibilities: Data Centre Architecture Design & Engineering  Solutions Integration (Servers including Virtualisation, Storage, Database, Networking, Security) Managed Platform (IaaS & DaaS) Service Assurance to SLA Performance Reporting  Project Management Suppliers/Vendors/Third Party Management Configurations Templates, Processes and Procedures Development Resources Planning Staff hiring, mentoring & coaching Capex & Opex Budget Management

Sydney, Australia

Responsibilities: Led the team delivering: Design, Engineering, Project Management and Solutions Integration (servers including Virtualisation, Storage, Database, Networking, Security) Operations - Tier 3 Service Assurance  Pre-sales support - assist translating client business requirements into managed IT services & solutions  Security & Business Compliance  Department and Projects Budget (Capex & Opex) Management  Staff hiring, mentoring & coaching

Sydney, Australia

 Managed Macquarie Telecom Data Centre & Hosting Operations Service Provisioning: Solutions Design, Implementation, Transition & QA 24x7 Service Management (Data Centre Access, Incident, Configuration and Change Management) to SLGs Security (Firewalls, Internet filters, Intrusion Detection & Prevention) Systems (VMware, Windows, Solaris, Linux) and Storage (SAN) management Set and manage Budgets (Capex & Opex)  Procurement & Suppliers / Vendors management Owning and maintaining ISO27001 (BS7799), PCI & DSD, ITIL Compliance/Accreditation

Sydney, Australia

Responsibilities: Led Tier 2 and Tier 3 Technical Support team in Sydney based Data Centre  The team was responsible for supporting AT&T Global Networks & Customer Services on 24x7 basis  Internet Servers (DNS, Mail, NEWS,TACACS etc.) Technical support for the Networks, Security products and Firewalls Pre-sales Technical Support and Internal Training to AT&T staff Staff hiring, mentoring & coaching Operational Models development Manage large projects within Operations

Sydney, Australia

Responsibilities: Managed Technical Support team in Asia Pacific, including staff hiring & mentoring 24x7 Technical Support for the Regional Concert Networks (Data Centres in various locations)  Infrastructure Provisioning and Network Elements commissioning Provide Expert Service support to regional customers for all Concert products Produce Performance Reporting process and associated tools