Create and constantly align marketing strategy which will highlight advantages of the Fabrika FotografaDesign and manage marketing campaigns in online segmentCollect and analyze results from different sources (Facebook, Google Analytics, other online and offline custom researches)Improve portfolio of courses and direct campaigns according to insights

Create and improve processes related to after sales support in devices area;Manage repair centers, negotiating servicing terms and coordinate with company processes;Manage device vendors and distributors, negotiating terms of servicing and after sales support, following applying agreed terms and compliance with local laws;• Participating in Complaints Resolution Commission, in devices aftersales related complaints and processes;Following legislation and implementing in business… Show more Create and improve processes related to after sales support in devices area;Manage repair centers, negotiating servicing terms and coordinate with company processes;Manage device vendors and distributors, negotiating terms of servicing and after sales support, following applying agreed terms and compliance with local laws;• Participating in Complaints Resolution Commission, in devices aftersales related complaints and processes;Following legislation and implementing in business processes in device after sales area;Initiating and leading projects which have a goal to improve after sales support and customer satisfaction in devices area;Participation in relevant company and regional projects with goal to ensure sustainability, efficiency and improvement of after-sales processes in the devices area in terms of new services and products Show less

Manage Devices Vendors to ensure best After Sales and servicing support for Telenor customersNegotiating After Sales and Warranty terms with Devices Vendors and local service centresMonitoring Service Centres to ensure service KPI’s are in desired valuesSet up logistic of complained devicesSet up service Process and Procedure aligned with local law, Devices Vendors and service centres procedures and rulesOrganize end to end service and after sales support for Apple iPhone… Show more Manage Devices Vendors to ensure best After Sales and servicing support for Telenor customersNegotiating After Sales and Warranty terms with Devices Vendors and local service centresMonitoring Service Centres to ensure service KPI’s are in desired valuesSet up logistic of complained devicesSet up service Process and Procedure aligned with local law, Devices Vendors and service centres procedures and rulesOrganize end to end service and after sales support for Apple iPhone for Telenor customers, wihch includes Service election, spare parts forecasting and logistic ensuring exceeding Apple's expectationsManage Handset Servicing System which can support servicing procedure with goal to maximize automatization and minimize time that Sales perosnel spent in servicing activities Show less

Customer care for high value business customersSolving requests and queries for business customers in shortest possible timeSupport and close cooperation with Key Account Managers in order to maximization of sales is followed with adequate customer satisfaction

Writing promo articles in acordance with marketing briefsSuggesting and editing new columnsTesting devices and mobile applications; writing reviews for magazine