• Directly involved in a storage decanting project from Balestier to other branches across Singapore in May 2024 –prepared the new contract agreements and scheduled transportation.• Conducted site visits and coordinated with the Sales Team to address inquiries and requirements promptly.• Managed administrative tasks including storage agreement documentation to ensure smooth operational processes.• Compiled and analyzed weekly sales data to prepare comprehensive reports and presentations.• Passed an external audit, for maintaining excellent documentation and invoicing standards.• Oversaw site maintenance activities, promptly reporting faults to the relevant teams to maintain operational excellence.• Spearheaded merchandise sales initiatives, driving revenue growth through strategic planning and execution.

• Collected, analyzed, and presented retail sales and services performance data to the operations stakeholders.• Created a new operations scoreboard to monitor the operation's compliance used by Area Supervisors.• Planned, executed, and evaluated the current company’s standard procedures, making necessary amendments to stay relevant.• Issued operations memorandums or formal communication of changes and announcements to all staff.• Trained and developed Operations Officer on report formatting and MS Excel usage for simple data analysis.• Provided coaching to front-end staff on customer service and KPI achievement during branch visits.• Exceeded special sales targets by focusing on daily product promotions and increasing average transaction values.• Played a key role in setting up and opening new branch projects in Taman Nusantara and Eco Botanic.• Launched and led new e-commerce platforms, establishing proper process flows and standard procedures.• Developed and implemented on-the-job training modules for entry-level retail assistant front-end staff.

• Trained and coached new staff using the company's training journal to ensure readiness for operational requirements.• Mentored a new store’s coffee master, equipping the trainee with the necessary knowledge and skills to achieve the “Black Apron” status.• Increased store revenue by focusing on enhancing average transaction values despite a decline in daily tickets.• Achieved 100% in the Learning and Development audit in July 2020 by ensuring the training documentation was completed and all staff was well equipped with operations knowledge.• Supervised team to ensure compliance with food safety, resolved customer complaints, maintained cleanliness, engaged customers, managed supplies, and handled cash.• Reported shift performance to the Store Manager using Balance Score Card and P&L tools.• Recommended career promotions and development plans based on quarterly performance evaluations.