Michael Ouellette Email & Phone Number

Wakefield, MA

• As the lead QA resource manually tested integration of Contract Management software developed with Angular using SharePoint as a backend database
• As a customer support resource I used Zendesk to communicate with clients in order to troubleshoot issues and resolve them quickly
• Fixed Customer Support issues personally by making configuration changes through the UI as well as editing JSON code directly
• Worked closely with the R&D team to resolve Customer Support bugs
• Worked closely with Product Delivery team to assist in configuration of new client implementations using a UI as well as configuring directly in JSON code
• Earned Scrum certification and headed a company wide effort to certify the entire company

Wakefield, MA

• As primary QA resource manually tested integration of Contract Management software
• Worked closely with off shore remote development team
• Used SharePoint extensively to configure and maintain product integration
• Thoroughly tested custom SharePoint content and functionality for clients such as AARP and Logitech
• Test case and defect tracking in Microsoft Test Manager
• Worked closely with Support Team to reproduce customer issues and verify fixes

• Writer of Feature Length Screenplay selected as a Quarter Finalist at the BlueCat Screenplay Competition. BlueCat is one of the biggest competitions in the world and in 2013 there were over 3,000 entries.
• Writer/Director/Editor of Public Service Announcement selected as a Co-Winner of the 2013 Boston Underground Film Festival. Shown twice at the Brattle Theatre in Cambridge, MA during the Festival.

Cambridge, MA

• Led a team of QA Analysts through all testing phases of the company’s flagship Online Poker Gaming software. Utilized QA reporting metrics to assure projects were thoroughly tested and released on time
• Testing Lead of company wide effort to acquire an online gaming license necessary to continue operating in France and increase revenues. Project had a hard deadline and completed on time and without issue
• Increased efficiency with the Agile method of testing new functionality as it was coded in a continuous integration environment. Worked closely with Developers to investigate and resolve issues.
• Created entire regression test suite for flagship product reducing risk of releasing unexpected bugs
• Automated Website testing using Selenium

Cambridge, MA

• Manual testing of Web Based Casino and Multi-Player Poker games for real money transactions
• Led testing effort for two complete Database migrations which completed on time and without issue
• Coordinated and tested merger of Database information with offshore third party after company merger
• Key involvement in testing and implementation of an award winning Web Based Affiliate Program
• Team leader on several SEO (Search Engine Optimization) projects for our various Websites

Bedford, MA

• Manually tested TV Guide On-Screen software (channel guide) on high end television sets (Plasma, LCD, Projection) provided by multiple manufacturers before sale in stores
• Executed test scripts to verify all TV Guide On-Screen features worked as specified
• Provided detailed bug reports and worked closely with developers to retest bug fixes and verify regression bugs were not created
• Assured projects completed on time so third party manufacturer production schedules were not affected

Peabody, MA

• In charge of cash register and billiard equipment wholesale purchases, inventory and sales
• Coordinated maintenance of billiard tables and equipment
• Organized and ran weekly billiard tournaments

Wakefield, MA

• Supported the Quality Management Software used by hospitals to track quality control issues
• Wrote and tested custom programming enhancements in proprietary ‘$T’ programming language
• Debugged current code issues

Framingham, MA

• Supported interfacing of Meditech software with other vendors for over 40 hospitals across the country
• Debugged current code and made custom programming changes in proprietary ‘MAGIC’ language
• Participated in conference calls with hospitals and other vendors to resolve issues
• Supported the following interface types: TCP/IP, FTP, and ASYNCHRONOUS

Bedford, MA

• Performed extensive manual product testing and filed detailed bug reports on defects
• Ran programming scripts in a UNIX environment
• Wrote testing procedures for the Windows NT product simulator
• Upgraded OTP (One Time Programmable) ROM’s with latest releases of code for installation

• Coordinated purchasing of environmental test chamber components for single board computer testing
• Used SMART software application for prediction modeling of computer testing conditions
• Created schematics of test chamber for testing single board computers