Michael Ouellette Email & Phone Number

Wakefield, Ma

• As the lead QA resource manually tested integration of Contract Management software developed with Angular using SharePoint as a backend database• As a customer support resource I used Zendesk to communicate with clients in order to troubleshoot issues and resolve them quickly• Fixed Customer Support issues personally by making configuration changes through the UI as well as editing JSON code directly• Worked closely with the R&D team to resolve Customer Support bugs• Worked closely with Product Delivery team to assist in configuration of new client implementations using a UI as well as configuring directly in JSON code• Earned Scrum certification and headed a company wide effort to certify the entire company• Participated in on-site walk through meetings with clients such as AARP• Ran PowerShell scripts to delete client test metadata created during implementation testing• Used PowerShell for migration of data between SharePoint site collections

Wakefield, Ma

• As primary QA resource manually tested integration of Contract Management software• Worked closely with off shore remote development team• Used SharePoint extensively to configure and maintain product integration• Thoroughly tested custom SharePoint content and functionality for clients such as AARP and Logitech• Test case and defect tracking in Microsoft Test Manager • Worked closely with Support Team to reproduce customer issues and verify fixes• Created virtual machines in Hyper-V to improve management of testing environments• Utilized PowerShell commands to copy functionality settings from one site collection to another• Applied CSS to improve custom Email Templates• Created data driven Coded UI Automated Tests using Visual Studio Premium and leveraging SQL Express

• Writer of Feature Length Screenplay selected as a Quarter Finalist at the BlueCat Screenplay Competition. BlueCat is one of the biggest competitions in the world and in 2013 there were over 3,000 entries.• Writer/Director/Editor of Public Service Announcement selected as a Co-Winner of the 2013 Boston Underground Film Festival. Shown twice at the Brattle Theatre in Cambridge, MA during the Festival.

Cambridge, Ma

• Led a team of QA Analysts through all testing phases of the company’s flagship Online Poker Gaming software. Utilized QA reporting metrics to assure projects were thoroughly tested and released on time• Testing Lead of company wide effort to acquire an online gaming license necessary to continue operating in France and increase revenues. Project had a hard deadline and completed on time and without issue• Increased efficiency with the Agile method of testing new functionality as it was coded in a continuous integration environment. Worked closely with Developers to investigate and resolve issues.• Created entire regression test suite for flagship product reducing risk of releasing unexpected bugs• Automated Website testing using Selenium

Cambridge, Ma

• Manual testing of Web Based Casino and Multi-Player Poker games for real money transactions• Led testing effort for two complete Database migrations which completed on time and without issue• Coordinated and tested merger of Database information with offshore third party after company merger• Key involvement in testing and implementation of an award winning Web Based Affiliate Program• Team leader on several SEO (Search Engine Optimization) projects for our various Websites

Bedford, Ma

• Manually tested TV Guide On-Screen software (channel guide) on high end television sets (Plasma, LCD, Projection) provided by multiple manufacturers before sale in stores• Executed test scripts to verify all TV Guide On-Screen features worked as specified• Provided detailed bug reports and worked closely with developers to retest bug fixes and verify regression bugs were not created• Assured projects completed on time so third party manufacturer production schedules were not affected

Peabody, Ma

• In charge of cash register and billiard equipment wholesale purchases, inventory and sales• Coordinated maintenance of billiard tables and equipment• Organized and ran weekly billiard tournaments

Wakefield, Ma

• Supported the Quality Management Software used by hospitals to track quality control issues• Wrote and tested custom programming enhancements in proprietary ‘$T’ programming language• Debugged current code issues

Framingham, Ma

• Supported interfacing of Meditech software with other vendors for over 40 hospitals across the country • Debugged current code and made custom programming changes in proprietary ‘MAGIC’ language• Participated in conference calls with hospitals and other vendors to resolve issues• Supported the following interface types: TCP/IP, FTP, and ASYNCHRONOUS

Bedford, Ma

• Performed extensive manual product testing and filed detailed bug reports on defects• Ran programming scripts in a UNIX environment• Wrote testing procedures for the Windows NT product simulator• Upgraded OTP (One Time Programmable) ROM’s with latest releases of code for installation

• Coordinated purchasing of environmental test chamber components for single board computer testing• Used SMART software application for prediction modeling of computer testing conditions• Created schematics of test chamber for testing single board computers