Mi Pham Email & Phone Number

Houston, Texas, United States

• Working knowledge of retail financial services practices, rules and regulations
• Ensuring compliance with federal, state, and local regulations -AML
• Maintaining exemplary customer service within the store and establishing special business relationships with customers
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store employees who exceed internal and external customer expectation
• Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures

Houston, Texas, United States

• Identify, recruit, and interview potential management/ hourly associates.
• Provide ongoing general direction, supervision, and developmental coaching.
• Evaluate restaurant performance and follow up with restaurant managers on action items.
• Analyze and forecast staffing needs, managing payroll, establishing wage rates and calculating bonuses per company policies.
• Assist in the training and enforcement of company policies: train and monitor associates regarding proper food safety and restaurant security procedures.
• Providing Service to the Customer:Coordinate production and service activities of a team of associates to ensure efficient, customer-focused service.

Houston, Texas, United States

• Be responsible for the day-to-day operations of a 24 hours restaurant including staffing, inventory control, sales and profits.
• Supervision of a 30 associates
• Cooking, cleaning, building relationships with associates, customers and the community.
• Recruiting and training quality workforce, coaching them to perform their jobs based on company’s standards.