Mi Pham Email & Phone Number

Houston, Texas, United States

• Working knowledge of retail financial services practices, rules and regulations• Ensuring compliance with federal, state, and local regulations -AML• Maintaining exemplary customer service within the store and establishing special business relationships with customers• Implementing strategies to help meet store goals and objectives• Recruiting, developing, and motivating store employees who exceed internal and external customer expectation• Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures• Coaching and developing assistant managers and shift supervisors in accordance with career development plans

Houston, Texas, United States

• Identify, recruit, and interview potential management/ hourly associates.• Provide ongoing general direction, supervision, and developmental coaching.• Evaluate restaurant performance and follow up with restaurant managers on action items.• Analyze and forecast staffing needs, managing payroll, establishing wage rates and calculating bonuses per company policies.• Assist in the training and enforcement of company policies: train and monitor associates regarding proper food safety and restaurant security procedures.• Providing Service to the Customer:Coordinate production and service activities of a team of associates to ensure efficient, customer-focused service.• Actively participate in production and service, take and call in orders and maintain cleanliness of food preparation area. Conduct inventory and ensure adequate amount of food and supplies are on hand.• Perform accounting duties, including restaurant audits of food, supplies and money.• Complete various accounting duties pertaining to sales, operating supplies, payroll and inventory.Plan and revise itinerary for travel to each restaurant.

Houston, Texas, United States

• Be responsible for the day-to-day operations of a 24 hours restaurant including staffing, inventory control, sales and profits.• Supervision of a 30 associates• Cooking, cleaning, building relationships with associates, customers and the community.• Recruiting and training quality workforce, coaching them to perform their jobs based on company’s standards.