Miquel Àngel Català Cano Email & Phone Number

Lisbon Area, Portugal

Lisbon Area, Portugal

Lisbon Area, Portugal

Writing technical material such as user guides, datasheets and technical manuals.Writing marketing material such as brochures and newsletters.Proofreading and editing company texts such as website copy and newsletters.Writing copy for the company website and promotional material.Translating all of the above to and from all the languages I speak.

Lisbon Area, Portugal

Solving product-related issues.Gathering information from the client for documentation and training purposes.Creating guides and training material.TECHNOLOGIESWindows 7, 8.1 & 10, Windows Server 2012, TeamViewer.

Lisbon Area, Portugal

SPOC.Breakfix/supplies incidents. Monitoring incidents for quality and reporting.Escalation handling and reporting.Second line duties.Developing Best Practices training.Imparting Best Practices training.TECHNOLOGIESWindows 7, Microsoft Office 2013, Application Virtualization management, Software management, User management through Active Directory tools.

Breukelen, The Nethelands

Breakfix/supplies incidents. Remote monitoring of printer network at University of Utrecht.Asset management.Team-specific training development.TECHNOLOGIESCirrato Server Manager, Active Directory, SAP

Maarssen, The Netherlands

SPOC.Breakfix incidents.Asset management.Transitional support from Windows XP to Windows 7.Application virtualization management.Onsite aftercare during migration.Developing knowledge articles.Process optimization.TECHNOLOGIESWindows 7, Microsoft Office 2010, Application Virtualization management, Software management, User management through Active Directory tools, RSA, Citrix.

Fujitsu has designed a Managed Workplace for FrieslandCampina. Covering the entire IT lifecycle and offering end-to-end management concepts. Standardized and optimized services, mainly delivered remotely, ensure efficient use of resources. All services are coordinated according to ITIL standards for service management. In a team of 50 members, we ensure that the end user is migrated as smoothly as possible. There is a wide range of incidents. From resetting passwords, MS Office problems and managing Active Directory rights to performing file restores. As an agent I analyze problems and come up with a solution. Where necessary, incidents are escalated.• Solving OS related incidents;• Creation and management of user accounts and mailboxes;• Supporting end-users with Windows 7;• Supporting end-users with transition from Windows XP to Windows 7;• Onsite support at different FrieslandCampina sites at migration (Aftercare);Operating systems: Windows 7Hardware: Fujitsu computersSoftware: RSA, MS Office 2010, eServiceDesk, SAP, Citrix, RES Workspace Manager, Active Directory.References: José Higuera (Quality Manager): +31 650914346 Alex Brouwer (Team Manager SDTS Benelux): +31 654288834

The helpdesk department in this company is responsible for the support of end users. Answering questions on the phone and through email.I analyze and troubleshot problems and where necessary escalate the issues.• Solving OS related problems• Support of end users with Windows XP• Break-fix and repairOperating systems: Windows 7, Windows XP ProfessionalHardware: Dell computersSoftware: Delta, GII, MS Office 2010

Amsterdam

Find my work on https://medium.com/@madalone

Tarragona, Spain

LyondellBasell is one of the biggest independent chemical companies in the world.• Solving OS related problems;• Support of end users with Windows XP;• Break-fix and repair;• Lifecycle activities;• User training;• Keeping track of records in databases (SAP, Ticket Management System, Asset Management;• Reboot devices;• Infrastructure support – Network maintenance (PC’s – CAD Workstations – Printers – wireless ADSL);Operating systems: Windows Server 2003, Windows XP ProfessionalHardware: Dell ServersSoftware: Active Directory toolkit, NetIQ, MS Office 2003References: Jordi Senar (Site manager): +34 619793917 +34 933652059 Paul Hough (European IT Manager): +31 646195962 +31 102755603

Amsterdam Area, Netherlands

Zoom.in is the biggest producer of online video news in Europe. Zoom.in produces over 150 video news in eleven different languages on more than 500 websites in over ten countries daily. Zoom.in expands its activities in Europe and abroad steadily. Zoom.in also develops new video products.As application analyst I was responsible for the following tasks:• Solving OS related problems;• Patching Windows Servers during maintenance weekends;• Delivery of support to the Development department with changes/implementations of new software;• Field work laptop arrangements, boarding up through local policies;• Troubleshooting printing incidents;• Application analysis for the video-editing department;• Support of end users with Windows XP/Vista;• Creation of Intranet with CMS software Joomla;• Servers maintenance, mainly SBS 2003;• Video editing;• Direction Financial News for FTV;• Project coordination for Spanish mediaOperating systems: Windows Server 2000/2003, Windows XP Professional/VistaHardware: Dell ServersSoftware: Active Directory toolkit, Sony Vegas, MS Office 2003/ 2007

Amsterdam Area, Netherlands

DTD is a young company who acts as a point of contact for its customers (mainly NVM real estate brokers) for all questions relating to IT. Network infrastructure, buying new pc’s, solving computer related issues, designing and hosting websites. As system administrator I had direct contact with the customers for their infrastructure as well as to solving their computer issues on site.Responsibilities:• Support of end users with Windows XP, Vista;• Creation of Intranet with CMS software Joomla;• Maintenance and setup of networks;• Maintenance and setup of SBS 2003;• Custom building of Pc’s;• Field work laptop arrangements; boarding up through local policies;Operating systems: Windows XP/Vista, Windows SBS 2003Hardware: Dell Servers, Linksys routers and data serversSoftware: MS Office 2003/2007References: Yves Devreese: +31 204161718

Schiphol-Rijk

The helpdesk department in this company is responsible for the support of end users. Answering questions on the phone regarding problems with the ordering of parts for construction and agricultural machinery.Responsibilities:• Support of warranty/parts ordering;• Solving Windows (98, 2000, XP) problemsOperating systems: Windows 98/2000/XPSoftware: MS Office XP/2003/2007

Amsterdam Area, Netherlands

In this helpdesk department I was part of a support team for internet services in 5-star hotels. My task was to solve end user and internet related issues.Responsibilities:• Support of wired/wireless internet connections, in 5-star hotel rooms in Europe;• Team mentor tasks such as creating manuals and giving training to my colleagues;Operating systems: Windows 98/2000/XPSoftware: MS Office 2000/2003

Maarsen

In this company I was part of the internal support team for GE end users. From faulty printers, password resets, MS Office support to restoring mailboxes.Responsibilities:• Internal support for GE end usersOperating systems: Windows 98/2000/XPSoftware: MS Office XP/2000/2003

Amsterdam Area, Netherlands

At NCR I was the contact for companies like BBC, whom own large scale servers. Incidents would be reported through mail and by phone and a technician would be sent on site. At the same time, the incident would be registered in an incident management system.Responsibilities:• Call management, technician/part scenarios. From servers to ATMsOperating systems: Windows 98/2000Software: MS Office 97/2000

Amsterdam Area, Netherlands

• Setup and maintenance of LAN and VPN.• Building and maintaining website.• End-user support.

Education record

Education record