Immad Qureshi Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Ca

- Liaison between BI Development and Business users to lead requirement gathering sessions, data or report modelling and documentation- Assist in building the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources (SQL, S3, RedShift DB, Athena)- Facilitate prioritization and sprint planning sessions to ensure development work is aligned with business needs- Perform analysis on the data to identify improvement opportunities and provide effective solutions- Prepare periodic reports on Key Performance Indicator (KPI) metrics, highlighting performance trends, risks and revenue drivers of the key business areas- Extract and transform data from multiple sources to conduct complex analyses and prepare reports- Educate business users on new reports and dashboards- Act as a subject matter expert for payment solutions and assist development team in the data integration- Design and develop reports in Power BI/ AWS Quicksight, and enhance BI reporting to provide new insights and ways to measure performance- Additional responsibilities include managing the QA team to ensure QA tasks are taking place successfully- Design and develop test cases to ensure quality, reliability and performance of reporting solutions

Ca

Lead a team of 4 QA Analysts and delivered 8 to 10 projects successfully.

Ca

Toronto, Ontario, Ca

PSIGATE - Payment Solutions• Coordinate the intake of incidents, operational issues and perform analysis/ investigations• Prepare 12+ monthly reports for management, credit/risk and finance team critical for revenue and portfolio analyses• Provide second-level support for triaging issues, handle escalations and provide timely resolutions. • Identify improvement opportunities within existing processes and implement solutions• Assist IT team in User Acceptance Testing, Requirement Gathering and End User Training• As required, conduct structured analysis, data modeling/mining and process mapping• Conduct prioritization and sprint planning meetings to ensure business requirements are met, and resources are allocated effectively• Act as the Subject Matter Expert for the Merchant-Tools Application to facilitate system enhancements and bug fixes• Supervise and mentor merchant support and account implementation team PAYPOWER - Prepaid Program (June 2017 to Feb 2018)o Perform investigations & analyses to identify and resolve system issues o Perform prioritization/sprint planning for PayPower admin/web portal (bugs fixes and system improvements and perform UAT)o Work in collaboration with Dev team to implement fraud prevention and risk mitigation techniques to avoid any fraud instanceso Manage escalations and supervise pay power card holder services/operations o Created multiple templates and implemented new processes for DIRECT Adjustments & cheque requisitions.o Train and mentor newly hired Pay Power employees and transition the skills required to run daily tasks related to Pay-Power Operations and Card Holder Support

Payment Acquiring/Processing (E-Commerce PSiGate)- Merchant account management, funding/settlement reviews, process account closures- Month-end reporting (using; SQL and Excel) for credit/risk, finance and chargeback team- Risk management and monitoring through transaction limit increases or decreases- Assist Merchant Services Team with issues regarding chargebacks and refunds.- Assisted IT Team with after business hours system maintenance and deployments- Provide support to merchants/ISO's, coordinate incident responses and escalation, communicate to internal & external stakeholders- Perform accurate and comprehensive record keeping of incidents JIRA to support problem management in identifying incident root cause, patterns and trends. Tools: SQL Server 2008, JIRA , Excel

Bentonville, Arkansas, Us

- Facilitated in wireless product sales and services - Successfully manage and mentor newly hired Sales Specialists - Experienced user of SMART Inventory System, Telxon and other Point of Sale systems - Inventory check-ups, Meeting with vendors, and collateral ordering - Resolves customer complains/claims and assists the assigned departments in its day to day operations.- Expert user of Rogers and Fido Sales-Central, and Bell Mobility's Info-Net- Participates in Quarterly held training by different wireless carriers

Bentonville, Arkansas, Us

- Perform Sales & Service for Wireless and Electronics Dept products- Maintains on-hand counts, device tracking sheets and deals with concerned department's phone calls

Bachelor Of Commerce, Finance & Global Management

Certificate, Business Analysis

Certificate, Business Intelligence Reporting