Mir Jamaluddin Email & Phone Number

With a Bachelor's degree in Computer Applications and 20 years of experience in JC/AWS/Azure Cloud, system administration, network administration technical support and IT operations, I am confident that I possess the technical expertise and customer service skills necessary to excel in this role. In my current role as a System Administrator at Relatient India Private Limited , I am responsible for providing technical support to both India and US users. Optimizing various IT systems (JumpCloud, AWS, Azure AD, MDM, , OneDrive, SharePoint), Demonstrating expert proficiency in the Microsoft Office 365 suite. Managing AWS IAM, EC2, AWS VPN, Jira Atlassian, Microsoft Defender, Multi-Factor Authentication on mobiles, data encryption, Virtual Desktops, Jenkins and PowerShell. I have a proven track record of providing excellent customer service while troubleshooting and resolving issues related to hardware, software, and network connectivity. I am skilled in remote support, utilizing tools such as team viewer, anydesk, connectwise etc and virtual private networks to diagnose and resolve issues quickly and efficiently. My technical skills include proficiency in Mac, Microsoft Windows and Office applications, as well as experience with Active Directory, Exchange Server, and networking protocols such as TCP/IP and DNS. I am also familiar with a range of service desk tools such as Peregrine, Jira and Webciss. I have experience with various network technologies, including routing and switching, LAN and WAN, firewalls, VPNs, network security, network design and implementation, including the planning and deployment of new network solutions. I am also familiar with various network management tools and protocols, including, NetFlow, and Wireshark.In addition to my technical skills, I possess excellent communication skills, both verbal and written. I understand the importance of communicating technical information in a clear and concise manner to non-technical users. I am able to adapt to different communication styles and can effectively communicate with Indians, Australians, Europeans and Americans at all levels. I am excited about the opportunity to join the team and contribute to the success of the organization. Thank you for considering my application. Sincerely,Mir Jamaluddin

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  System Administrator

  Relatient

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  Bharath University

  Computer Technology/Computer Systems Technology