• MCSE and CCNA certified IT professional with over 10 years of specialization in Windows Operating System, System Support.• Expertise in the installation, configuration, and administration of Windows Operating System Windows 2012/ 2010/ 2008/ Windows 7/ Windows Vista/ Windows XP. • Thorough understanding of LAN & WAN Connectivity and IP address.• Thorough understanding of Microsoft Active Directory (AD), security policies (GPO) and backup procedures• Expert problem-solving skills to troubleshoot and resolve Hardware and Software issues in all versions of Windows Operating System• Knowledge of File Transfer Protocol • Expertise in installing and troubleshooting all types of Printers and Scanners,• Team player with enhanced skills in multi-tasking and Project Management• Good decision-making abilities with minimal supervision. • Introduced backup system which help to maintain the productivity.• Ability to provide after hours, weekends and holiday support.

* Managed Microsoft Exchange 2010 Email Accounts* Installed, updated and maintained antivirus software and virus definitions on client computers* Configured, troubleshot and resolved problems in Windows 7* Responsible for backup and restoration of critical server through Symantec Backup* Audited users in groups, user accounts, configured and managed Active Directory and maintained the DHCP Servers* Performed network support, phone and desktop support* Installed, configured and troubleshot of Different Network Printers, Like HP 4000N, HP4250dtn, HP 3330, HP1320, HP 4250, HP P3005 and IBM 4234 etc.* Maintained system configuration of variety of drivers and adapter installation and configuration including Laptops, Networking hardware, Network Printers and Scanners* Installed and Configured ESXi 5.5 & 6* Installed and configured of HP EVA 6000

* Installed and configured computer hardware, operating systems, and applications* Monitored and maintained computer systems and networks* Talked clients through a series of actions, over the telephone, to help set up systems or resolve issues* Planned and undertook scheduled maintenance upgrades* Investigated, diagnosed and solved computer software and hardware faults* Fixed system issues on tight deadlines as to not disturb productivity