Mir Rizwan Email & Phone Number

• Orchestrated scheduling, training, and evaluation processes for Customer Service Associates, resulting in a 70% improvement in compliance adherence.
• Implemented targeted coaching and development programs, leading to an impressive 80% increase in overall team performance metrics.
• Engineered tracking reports that contributed to a 75% enhancement in quality performance, providing valuable insights for continuous process improvement.
• Conducted regular team meetings, resulting in an 80% increase in team awareness of changes in policies, procedures, and systems, fostering a cohesive and informed work environment.
• Achieved and maintained 100% customer confidentiality and satisfaction, effectively addressing all customer needs and inquiries.
• Managed teams of up to 45 Customer Service Associates, overseeing their productivity and performance, resulting in an 80% increase in overall team efficiency.

Hyderabad, Telangana, India

Pune, Maharashtra, India

• Spearheaded the creation and assignment of Risk IDs, streamlining the approval process and reducing approval time by 65%.
• Skillfully managed GRC configuration, achieving a 70% reduction in configuration time and ensuring timely role uploads and management of role owners and controllers.
• Approved GRC requests for role provisioning, conducted risk analysis, and identified critical risks, leading to an 80% decrease in potential security threats.
• Managed user access rights, adhering to standardized procedures and processes, resulting in a 50% improvement in overall system security.
• Resolved SAP incident tickets following established procedures, achieving a 70% reduction in incident resolution time and enhancing system reliability.

Bachelor'S Degree, Finance, General

Activities and Societies: Foot ball

Diploma In Sap Basis, Information Technology, A

Activities and Societies: SAP Basis Administration