Mir Rizwan Email & Phone Number

• Orchestrated scheduling, training, and evaluation processes for Customer Service Associates, resulting in a 70% improvement in compliance adherence.• Implemented targeted coaching and development programs, leading to an impressive 80% increase in overall team performance metrics.• Engineered tracking reports that contributed to a 75% enhancement in quality performance, providing valuable insights for continuous process improvement.• Conducted regular team meetings, resulting in an 80% increase in team awareness of changes in policies, procedures, and systems, fostering a cohesive and informed work environment.• Achieved and maintained 100% customer confidentiality and satisfaction, effectively addressing all customer needs and inquiries.• Managed teams of up to 45 Customer Service Associates, overseeing their productivity and performance, resulting in an 80% increase in overall team efficiency.• Optimized workflow by tracking associates' pauses and after-call work (ACW) time, leading to a 25% reduction in idle time and improved operational efficiency.• Introduced motivational initiatives within the team, contributing to an 80% increase in overall team morale and a subsequent boost in performance.• Provided constructive feedback and practical tips to team members, resulting in a 75% alignment of individual goals with broader organizational objectives.

Hyderabad, Telangana, India

Pune, Maharashtra, India

• Spearheaded the creation and assignment of Risk IDs, streamlining the approval process and reducing approval time by 65%.• Skillfully managed GRC configuration, achieving a 70% reduction in configuration time and ensuring timely role uploads and management of role owners and controllers.• Approved GRC requests for role provisioning, conducted risk analysis, and identified critical risks, leading to an 80% decrease in potential security threats.• Managed user access rights, adhering to standardized procedures and processes, resulting in a 50% improvement in overall system security.• Resolved SAP incident tickets following established procedures, achieving a 70% reduction in incident resolution time and enhancing system reliability.

Bachelor'S Degree, Finance, General

Activities and Societies: Foot ball

Diploma In Sap Basis, Information Technology, A

Activities and Societies: SAP Basis Administration