Miranda R. Email and Phone Number
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Miranda R. personal email
Miranda R. phone numbers
Customer-Centric Senior IT Professional with 20 years’ experience specializing as a SR. Project Manager, Technical Product Owner, and Release Manager in a Scrum/Agile/Waterfall environments with background in Aerospace, Defense, government contracts, and commercial environments with skill sets focused on infrastructure, security/compliance, Risk Management, business continuity, new facility construction, application releases/delivery (SDLC), Mergers & Acquisitions (M&A), and new product/process development. Recognized for technical ability to identify new business requirements, engage stakeholders, and the ability to easily adapt to unfamiliar work environments while working through challenging business constraints to champion a solution.I have a broad range of skills, including:A knack for navigating ambiguity, driving clarity, and influencing strategic decisions to deliver customer requirements. Experience working closely with stakeholders to build out full programs, and new processes for SAP/SAR programs. Responsible for leading Scrum Pods/interacting with cross functional teams to deliver new technology including yearly budget planning.Serves as voice to stakeholders to continuously improve release processes.Strong problem solving skills and the ability to partner with cross functional product owners, application engineers, and release engineers across the organization to deliver long term growth.Experience with Rally, Jira, ServiceNow, and similar products.Technical ExpertiseProgram Manger- Product Owner- Project Manager- Technical Product Manager - Release Manager - Microsoft Server - Windows - iOS - Android - Cisco Telepresence - Audio Visual components -server racks/cabling - system diagrams and design - Dell and HP servers - Dell and HP hardware/peripherals – Netapp Ontap - Microsoft Office Suite - Google Suite, Cisco IP phones– Open Source software support - Cisco Jabber - Imaging Software including Macrium - ServiceNow - F5 - BOX - HTML - Finance applications (ERP - SAP - Sage - Hyperion - Pegasus - MARS) - Oracle - CRM - UAT testing - SDLC methodologies - Data Center migrations – Symantec Endpoint Protection - KPI Reporting- Security tools/ Vulnerability management including Nessus and Tenable – Scrum- Waterfall- Agile methodologies – Rally – Engineering - High Performance Computing (HPC) -MBSE/MBE, DevOps, Engineering - Aerospace & Aviation.
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Sr. Agile Project ManagerWestrock CompanyCincinnati, Oh, Us
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Lead Service AdvisorUnited Motorsports Apr 2024 - Aug 2024Lexington, Kentucky, UsAssisted customers with service and repair needs while upselling service and maintenance packages to increase sales revenue.Effectively and constantly worked with customers to identify service and repair requirements and sell/recommended service/repairs.Managed and maintained customer records, warranty claims, and company correspondence for accuracy. Collaborated with certified technicians to estimate repair times, costs, and project completion dates.Responsible for advising 30+ repair orders per week while increasing revenue and customer base.Recognized for customer satisfaction by addressing concerns and resolving issues in a timely manner. -
Sr Aglie Project ManagerMotion Consulting Group Sep 2022 - Nov 2023Senior Agile Project manager responsible for short & long term Merger & Acquisition Projects (M&A).Delivered day 0-30 projects within constraints of scope, quality, time, budget, and under circumstances involving multiple moderate/high-probability, and moderate/high-impact risk factors.Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.Projects included O365 Email & collaboration tools, Identity & Access Management, Service Now/Manage Engine, ITSM, and Service Desk.Engaged in Project/Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications, and team building.Fostered an Agile Azure DevOps environment while driving workstream teams to adhere to agile best practices .Lead collaboration efforts with stakeholders to identify day 0-30 migration/ integration needs and present to the PMO office to acquire funding/approvals necessary to complete company merger/integrations.Lead collaboration efforts with stakeholders to identify post day 30 integration needs and present to PMO for funding/approvals.Lead work stream teams through various stages of project completion including green lighting for funding & project gate reviews while tracking project data through CMS, Azure, and SNOW.Projects included integrations for O365 e-mail & collaboration tools, Identity & Access Management, Service Now/Manage Engine, -
Sr Staff Technical Product Manager - Edison WorksGe Mar 2018 - Jul 2022Boston, Ma, UsSenior Technical Product Manager/ Release manager responsible for overseeing deliverables for various infrastructure projects for SAP/SAR programs. Responsible for supporting deliverables for multi-billion-dollar programs/contracts.• Worked with system and solutions technology architects to influence decision-making and sequencing of key technological initiatives to lead to on time product/project delivery.• Responsible for gathering requirements to stand up new programs for the business. Including but not limited to costing, diagrams, secure system plans, leading a build/deploy scrum team to deliver quarterly releases in 2-week sprints, and ultimately delivering new capabilities/growth to the business.• Provided wing to wing requests for delivery of new engineering software and infrastructure. Delivery of test cells and labs for government contracts and leveraged best practices to drive a culture of continuous improvement. • Successfully lead a pod of 6-10+ IT resources using Rally to focus on Agile/Scrum/Lean for the multiple programs.• Lead a scrum team of 10 resources to build and refresh infrastructure to adhere to customer JSIG guidelines. • People leader engaged in Hoshin Kanri for business communications and onboarding of new employees to build and engage positive culture. -
Principal Consultant/Project ManagerLti (Logic Technology Inc.) Jul 2014 - Feb 2018Schenectady, Ny, UsProject Manager/Solution Architect for GE client driving technical refresh projects to remediate obsolete infrastructure/applications among large-scale, multi-platform enterprise environments including those of various finance and commercial teams to reduce costs for the businesses.• Recognized by management as a top performer contributing to more than $20 Million Dollars in savings over 3 years.• Managed multiple (20-40) projects and sub-project efforts from start to completion successfully and simultaneously. Projects ranged from small ($5,000) to medium and large ($500,000+) and had a lifecycle of 4 to 16 weeks plus. • Coordinated integrated work efforts/UAT testing with site leads, 3rd party vendors, customers, and cross functional teams to drive project delivery.• Initiated projects by performing discoveries and engaging leadership/application owners/global teams to plan and execute data/application/server migrations and identify technical requirements/promote consolidation to VMware/AWS infrastructure where feasible. • Maintained forecast of costs associated with individual projects and presented to CIO/Business leader for approval to implement. • Responsible for converting requirements into technical design solutions; Including AIPs • Developed and documented solutions for new/unknown problems/processes. Recognized for developing the “used car lot” process and improving the GE Power Application decommission process.• Lead project kick off/ status meetings, and maintained various systems of project tracking for milestone updates based on business needs and prioritized support/project work to ensure issues were resolved.• Contributed to a successful year of cost savings in 2015 by helping the business reach its 1,000th decommission and remove $21 million from billing for 2,198 servers during 2014.• Provided training and documentation for on-boarding of new employees/ServiceNow training. -
System Administrator/Technical AnalystLockheed Martin May 2006 - 2015Bethesda, Md, UsSystem Administrator and help desk lead that provided L2/L3 administrative support in a Windows Environment with tasks ranging from client-server administration, Avaya Voicemail administration, switching and wiring, network security, software testing/support, and Disaster Recovery operations. Role expanded in 2011 to include Program/Project Management/Business Analyst responsibilities for participation and efforts in the successful award of a contract re-bid. • Infrastructure Replacement Project (IRP) to replace Cat 5 wiring with Cat 6 & fiber. (2007-2014)• Lotus Notes Customer Relationship Management (CRM) to Remedy Migration Project to migrate Help Desk Ticketing system (2014)• Microsoft Exchange Migration Project to migrate 300+ users from Lotus Notes to Exchange (2013)• Infrastructure replacement including servers and LTO2 Tape backup hardware at remote site (2006)• Active Directory (AD) Migration Project to migrate 300+ users from Novell to AD (2007)• Computer Security Incident Response Center (CSIRC) vulnerability remediation (2006-2015)• Business Analyst & Key Performance Indicator (KPI) Reporting Officer responsible for reporting/tracking Help Desk contract SLAs via Excel & AWS dashboard. (2006-2014)• Technical writer & process development of user documentation and training for hardware/software (2006-2014)• Team lead for Disaster Recovery planning, testing, and documentation of procedures for Clifton & Norwood, OH campuses at remote site in Erlanger, KY (2006-2015)• Remote and onsite support of mobile emergency response equipment trailers, computers, satellites, switches, and wired/wireless routing equipment (2006-2015)• SME Responsible for video conference scheduling and setups between multiple sites using various models of Tandberg Equipment (2006-2015)• Administrator of Service Desk Plus ticketing system (2011-2015)• UAT Testing (2006-2014) -
Helpdesk Technician/AnalystGreater Cincinnati Water Works-Gcww Apr 2005 - Apr 2006Cincinnati, Ohio, UsL2/L3 Technical Analyst responsible for Installation, configuration, and troubleshooting of various Operating Systems, hardware, software and applications.• Novell User Account administration/ Citrix Metaframe XP support• Worked on a team of 4 people on a hardware replacement project of 600 computers for the Greater Cincinnati Water Works Customer Service Team where I configured, imaged and deployed replacement hardware• Application support (ArcGIS, AutoCAD, Crystal Reports, Adobe, Avaya Call Manager)• Inventory/Asset management• UAT Testing -
Help Desk AnalystKroger Apr 2004 - Apr 2005Cincinnati, Ohio, UsServed as part of a 24 member team providing L1/L2 Help Desk Support to hundreds of store locations across the nation for several areas including; Lotus Notes, store point of sale(POS) support/ hardware troubleshooting, inventory system support, Citrix Metaframe user management, server backups/shutdowns/reboots, and other network maintenance issues. • Handled over 175 calls weekly, more than 13% above expected quotas, with an average resolution time of less than four minutes.
Miranda R. Skills
Miranda R. Education Details
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Franklin UniversityInformation Technology -
Cincinnati State Technical And Community CollegeNetwork Administration
Frequently Asked Questions about Miranda R.
What company does Miranda R. work for?
Miranda R. works for Westrock Company
What is Miranda R.'s role at the current company?
Miranda R.'s current role is Sr. Agile Project Manager.
What is Miranda R.'s email address?
Miranda R.'s email address is miranda.roberts@ge.com
What is Miranda R.'s direct phone number?
Miranda R.'s direct phone number is +151837*****
What schools did Miranda R. attend?
Miranda R. attended Franklin University, Cincinnati State Technical And Community College.
What are some of Miranda R.'s interests?
Miranda R. has interest in Children, Civil Rights And Social Action, Environment, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Miranda R. known for?
Miranda R. has skills like Project Management, Reporting Metrics, Proposal Writing, Technical Writing, Active Directory, Windows Server, Technical Support, Help Desk Support, Windows 7, Software Installation, Troubleshooting, Disaster Recovery.
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