OBJECTIVEDedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.SKILLS AND ABILITIESMicrosoft Word Solomon Scheduling SystemMicrosoft Outlook Atlas Scheduling SystemMicrosoft Teams Data EntryEXPERIENCEMar 2021-Nov 2021 Customer Service Representative, Lee Company· Made inbound and outbound calls· Scheduled appointment, installations, projects, appliances, etc.· Dispatch to schedule (customers would want to move forward with recommendations the technician quote)· Communicated with parts department on behalf of customers· Data entry· Sold 200 maintenance plan Oct 2019-Sep 2020 Retail Sales Associate, Stein Mart· Cashier· Delivered the highest level of customer service· Assisted customers and associates in a friendly and courteous manner while efficiently resolving customer’s questions and requests· Flexible and willingness to be cross trained as well as willing to cross train others when needed· Learned and adapted to most recent technology to assist customer needs· Kiosk – placed online orders and/or looked up orders to edit or for in-store pickups.· Customer complaints – troubleshoot for different sizes at other store locations· Filled online orders via iPad· Store inventory – scanning and matching items to computer inventory· Assisted with preparation for permanent store closureEDUCATIONAug 2018-May 2021 Associates of Science Degree, Business Technology, Smyrna, Tennessee, Motlow State Community CollegeCERTIFICATIONSCall Center Associate Certified – Goodwill Career SolutionContact Center Training – Goodwill Career SolutionOffice Productivity – Goodwill Career Solution