Miracle Nelson Email & Phone Number

Jacksonville, Florida, United States

First point of contact to accounts between zero and thirty six months. Frequent schedule included helping clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family. Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Jacksonville, Florida, United States

Responsibilities include daily routine of automatic dialer inbound and outbound call activity. Ensuring quality service and effective support of internal employees, external customers and clients. Skilled with multiple use of negation skills, providing customer with delinquent information in order to process payments. Knowledgeable and skilled with multiple use of duo systems to identify and document potential account risk findings. Provide recommendation of account improvement by suggesting payment arrangements or processing loan modification request.

Jacksonville, Florida, United States

Second point of contact for scheduled inbound sales calls with customers by recommending various health insurance products. Demonstrated the ability to identify root causes and engage customers when needed to resolve customers request in a timely manner. Proper knowledge of products and the end to end process for sales, service, and fulfillment. Responsible for handling escalations of complex issues for online payments, the marketplace, and insurance plans.

Orange Park, Florida, United States

Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.Handled estimated 50 inbound and outbound calls daily, remaining highly focused on securing required funds.Performed skip tracing on all past due accounts to locate responsible individuals.Tracked down individuals and assets in field and took possession of automotive property.