Worked under the admissions department as a member of the team conducting family tours, interviews, events, testing, and decision making for the incoming freshman and transfer students to MullenDesign recruitment and marketing strategies for admissions printed/digital materials and eventsRepresented the community at internal and external events with the intention of driving interest Act as a source of information for prospective and current families and studentsManage and establish the voice, strategy, brand standards and identity across Mullen High School communication efforts in email campaigns and day to day communications and across all social media platforms including Twitter, Facebook, Instagram, LinkedInServe as the lead on content ideation and calendar management for marketing plans including print, OOH, and digital including: mailers, brochures, booklets, banners, table signs, flyers, etc. Increased organic impressions on Instagram by 175% and Facebook by 50% year to dateDevelop social media campaigns to generate brand awareness, new inquiries, and promote fundraisersManage both internal and external academic and emergency day-to-day official communications while directing interaction between departments to align communicationDirect and organize weekly newsletters and mailers communicating campus information to internal and external communityThrough cross-department collaboration oversaw email communication engagement rate increase by 20%Provided survey gathering internal and external data, which collected feedback to improve organizational alignment with our mission and core values

Worked under umbrella of 3 downtown entertainment venues/restauraunts with unique goals under the same ownership: El Tejano, Loaded, and Smashface Collaborated with the marketing team to develop and execute marketing strategies that increased foot traffic and customer engagementAssisted in the creation of social media content, including graphics, videos, and written postsManaged social media platforms to promote events, specials, and promotionsContributed to the planning and coordination of special events and promotions, ensuring seamless execution and positive customer experiencesAssisted in maintaining promotional materials weekly including event posters, banners, tv slide graphicsMonitored and responded to customer reviews and inquiries on various online platforms, maintaining a positive online reputationSupported the marketing team in other tasks and projects as needed, contributing to the overall success of marketing initiatives.

Developed tailored communication strategies to address season ticket member inquiries and concerns, ensuring high levels of satisfaction and retention.Worked cross departmentally to implement virtual season ticket member events and Q&A sessions, enhancing engagement and loyalty.Led team in renewals during an adverse climate (COVID-19)Led a marketing campaign to promote season ticket membership benefits, resulting in a notable increase in membership acquisition and retention.Built rapport with a bucket of clients during work from home, gaining referrals and new business salesPlayed a key role in developing and implementing a customer feedback system, resulting in valuable insights that drove continuous improvement in membership services and offerings.

Spearheaded team leadership initiatives across marketing, community, strategy, and corporate partnership projects, showcasing collaborative prowess and strategic acumen.Conducted compelling in-person appointments and presentations to champion the Oakland Athletics Story, highlighting seasonal product offerings with finesse.Drove new business growth through adept utilization of various communication channels, such as phone, email, in-person meetings, and tours.Assisted in orchestrating and delivering exceptional special events and experiences within the membership services realm, engaging both current and prospective clients.Actively managed and nurtured membership accounts, ensuring high levels of satisfaction and retention.Oversaw shifts and daily operations for Membership Services locations, ensuring seamless service delivery.Upheld a warm, efficient, and customer-centric approach when resolving account-related issues, fostering positive customer relationships.

Crosscom Inc. specializes in home restoration by working with insurance claims and homeowners.Established Social Media presence online through major channels including Instagram and FacebookGeneration of digital and print advertisements including posters, brochures, flyers, mailers, website banners, etcServed as an online representative responding to direct messages/comments online generating in new businessEstablish and present to team on the importance of generating online reviewsHeaded the planning and execution of various employee events and parties.Responsibilities in the office included working with excel to maximize efficiency in the office as well as making calls to homeowners, businesses, and insurance companies.Responsible for proactively selling siding and roofing to residential homes and businesses by going door to door and pitching our mission to prospective customers.

Create social media posts and content for Facebook, Twitter and Instagram.Assist with the production and execution of home Baseball and Softball games including creating game-day scripts, incorporating sponsorships and themes, marketing table and in-game music. Photograph and video team appearances and game day activities for social media use.Executed 3 separate award shows within the athletic department for individual teams and the athletic department as a wholeOversaw planning of several fan engagement events i.e. pregame tailgates, alumni events Created in game video board graphics using photoshop, as well as promotion before competitions on social mediaSupport event planning decisions by being the intermediary between Saint Mary’s and vendors