Leads a team of Strategic Account Managers, responsible for the success of ReUp’s partnerships with higher ed institutions

Owned the strategic account management and partnership development and growth of a diverse portfolio of higher education institutions. Leverages ReUp Education’s expertise in removing barriers and friction for adult learners and creating successful pathways to completion. Partnered with institutions’ leaders to design and implement strategies that impact learning experience satisfaction, enrollment, retention and completion for adult learners. Consistently exceeded client satisfaction, portfolio growth and partnership renewal goals. Built the foundation for sustainable and successful account management practices and infrastructure at ReUp Education.

Manages the candidacy evaluation, interview process and selection of high-school scholars in the Portland, OR area who receive need-based scholarships to attend college.By rewarding students with strength of character, a commitment to learning, and a vision for their future, our aim is to invest in individuals who will positively affect their communities.

Led OnCourse/Nurse.com Advertising and Recruitment business development team and was responsible for creating and supporting team culture where creativity, passion, ownership and drive thrive. Connected the nursing community with opportunities for educational and professional growth.

Led the Student Success and Retention Services division. Owned the strategy, vision, implementation and management of all of Helix’s student success programs. Drove Retain CRM technology business strategy and enrollment growth by combining the power of passionate student-serving teams and sophisticated technology.

Responsible for the successful operations launch and ongoing management of Helix Education Student Success programs. Owned talent acquisition, quality assurance, professional development and performance management of all Helix Success Coaching teams. Represented Retention Services operations in cross-functional product and business process improvement initiatives.

Built and grew programs to support partner universities’ enrollment management strategy and mission through diagnostic assessment, turn-key solutions, training, analytics, and management consulting. Successfully executed on the pilot of InsideTrack’s new mobile technology products. Developed and expanded strong trust-based relationships with university leadership partners, resulting in an enrollment management program portfolio with annual revenue of 8M+, incl. two of InsideTrack’s largest partnerships.

Responsible for the successful implementation, execution and delivery of enrollment management and student success programs for a portfolio of InsideTrack partner universities, P&L and margin. Owned the performance, development and management of a team of Operations Directors and Implementation Managers and all operations teams reporting into them, 100+ employees at peak in multiple locations. Redesigned and managed new partnership and services implementation roadmap company-wide. Led the launch of innovative operations and consulting programs, expanding the services portfolio of InsideTrack, incl. the launch of all services to InsideTrack’s largest client. Served on executive task force to redesign internal organizational structure and manage the transition.

Built, developed and led high-performing new student enrollment and student success teams. Consistently exceeded performance targets (100%+ increase in conversion, 20% increase in YOY student retention rates). Recognized as one of InsideTrack’s managers with strongest contribution.

Headed Operations for StudentScout (up to 70 employees at peak) reporting to the President and CEO of all SeatonCorp companies. Conceptualized the Operations department infrastructure and created all job descriptions, introducing a middle management level; hired and developed all managers. Improved Operations policies and procedures and adapted relevant corrective action and reward mechanisms for the call center agents and management. Headed agent recruitment and training/retraining initiatives. Initiated new programs for personnel development, evaluation and recognition, including Agent of the Month, Agent Mentor Camp, 360 Evaluation program, weekly Operations agent newsletter, employee referral program. Developed the logic behind most Operations reporting tools in use: from call center efficiency to agent performance measurement tools. Achieved average agent monitoring scores above 4.5 on a scale of 1 to 5; increased agent job satisfaction by 32%; maintained 50% agent retention.

Managed the Admissions team, reporting to the EVP and CEO. Defined the departmental structure, hired and developed all Admissions staff. Authored and executed sales and subject matter training and coaching. Oversaw day-to-day department operations and budget. Defined, designed, and implemented business process improvements (BPI), and CRM workflow. Developed and implemented all departmental customer-facing communication tools. Collaborated with other strategic units to enhance the student experience. Initiated business development opportunities overseas (Russia).

Achieved and exceeded performance goals for student enrollment and retention

Represented both advertising agencies and professionals, ensuring match of talent and employer. Acquired accounts include Hallmark and Brokaw.

Served a dual role as outside sales representative and account manager.