Mira Gregorio Email & Phone Number

Australia

Melbourne, Victoria, Australia

Jetstar Airways is an Australian low-cost airline and a wholly owned subsidiary of Qantas. Jetstar operates an extensive domestic network as well as regional and international services using a mixed fleet of Airbus and Boeing.This role is accountable for the documentation and revision of business processes / procedure manuals, and management and.

Melbourne, Australia

• Sensis is Australia’s #1 marketing services company, with a number of leading brands - Yellow Pages, White Pages, TrueLocal, Whereis and Skip giving businesses a competitive edge through websites and search engine.
• Effective identification, resolution, impact assessment and root cause analysis of domain issues and proposed systems changes.
• Process design and end-user documentation on specific complex projects.
• Building and establishing relationships with key stakeholders and vendors.
• Delivering short term tactical solutions to improve productivity and reduce costs.
• Leveraging existing capabilities, exploring process alternatives and identifying system enhancements options whilst delivering value.

Melbourne, Australia

• Reporting to the National Process Manager / Learning and Development Manager, this role was accountable for:
• Development, improvement and maintenance of business processes to support Sales, Production and Customer Care domains on new or enhanced products, systems, processes and project initiatives.
• Management and facilitation of stakeholder groups and subject matter experts to consensus on process designs and training requirements.
• Review and analysis of requirement documents, Functional Specification documents, Solution Design documents and make process recommendations based on business impact assessment of process and system changes.
• Design, development, maintenance and delivery of end user training programs across a range of technical and business implementation projects using eLearning and / or instructor-led learning solutions.

Melbourne, Australia

• This role reported to the National Training Manager and was responsible for:
• Delivery of effective training and end-user support on systems, policies and process to all end users in Sales, Care and Production ensuring key learning objectives and competencies are met.
• Development and maintenance of system and process training documentation.

Bachelor Of Business Administration - Bba

Advanced Certificate In Information Technology