Miraj Dhanak Email & Phone Number

Mumbai, MH, IN

Navi Mumbai, Maharashtra, India

• Spearheading analysis of consumer behavior and demographic trends to optimize customer lifetime value and spending
• Strategizing and executing growth initiatives that enhance user engagement and content development for Shopify e-commerce platforms, achieving early sales exceeding Rs. 150,000
• Managing comprehensive digital campaigns on Amazon, Shopify, Instagram, and Facebook, leading to significant visibility boosts through A+, Premium A+, and targeted ad strategies
• Developing and implementing data-driven advertising campaigns across various online platforms, ensuring brand consistency and alignment with market trends
• Coordinating across teams and external agencies to maintain seamless operations and campaign roll-outs, consistently monitoring financial expenditures for ad budgets
• Overseeing comprehensive brand management, including 360-degree marketing initiatives, and enhancing the overall brand image across all platforms

Gurugram, Haryana, India

• Targeted and acquired potential clients via networking, cold calling, and strategic outreach
• Crafted tailored proposals and conducted persuasive presentations to engage prospects
• Analyzed market trends and client needs to pinpoint and capitalize on new business opportunities
• Prepared and discussed sales forecasts, budgets, and analytical reports with senior management
• Mentored junior team members, enhancing their sales skills and overall performance
• Fostered a collaborative environment within the sales team to elevate efficiencies and share insights

India

• Drove substantial growth in social media followings, escalating from 102 K to 373 K for mCaffeine, and significantly enhancing engagement across all platforms
• Revitalized brand images, developed content strategies based on robust analytics, and led daily interactions with clients to ensure alignment and timely execution
• Orchestrated cross-functional collaborations with design, social media, and creative teams to deliver compelling brand campaigns and influencer marketing initiatives
• Mastered industry trends and content optimization techniques, achieving excellence in customer engagement and brand presence

Mumbai, Maharashtra, India

• Delivered exceptional customer service and support, managing queries and upselling products effectively through calls, chats, and emails
• Played a critical role in monitoring and managing key performance indicators like Average Handling Time (AHT), Last Session Attemp Rate (LSAT), and Customer Satisfaction (CSAT) to ensure optimal service delivery and.

Bachelor Of Commerce - Bcom, Business/Commerce, General

High School Diploma