Biz Ops Leader in Amazon Retail business building capabilities to sell prescription medical devices.• Lead Amazon’s Professional Healthcare product category increase in revenue +115% YoY.• Developed and implemented the short (1Y) and long-term strategy (3Y) for Amazon’s Professional Healthcare program flywheel overseeing all aspects of the business to include tech, marketing, advertising, customer acquisition, supply chain execution and regulatory compliance for medical devices. • Owned B2B Customer and Selling Partner onboarding experience by bringing eCommerce solutions to licensed healthcare customers (122% increase in 2020).• Implemented product features including unit traceability solutions for onboarding life-sustaining medical products (i.e., Ventilators, Anesthesia system, Bi-PAPs) allowing Amazon to procure and sell the products to support COVID-19 first responders. • Led ‘rhythm of business’ mechanisms (Quarterly/Monthly Business reviews, operational planning) for professional healthcare program.

▪️ Lead global operation integrations for Selling Partner Support (SPS) Programs supporting 10K+ associates across global sites servicing 6M worldwide sellers. Enhance seller experience by developing tools and automation to improve decision quality and reduce contacts.▪️ Increased process quality adherence by 40%+ by Seller reimbursements program. Managed all financial transaction programs (related to Amazon Seller reimbursements) driving improvements in operations process adherence, decision accuracy and operational efficiency (>10M contacts/year).▪️ Strengthened authenticity and safety application process quality adherence by 23% for Gating program to elevate buyer protection and seller experience—built guided workflows with error-proofing mechanism• Led implementation of automated Workflows (WF) for customer service agents by collaborating with Tech, process engineering, and product development teams to deploy step-by-step process in a WF format, eliminating the need to navigate through >80 SOPs. The workflow integrated atomic functionality, machine learning, inbuilt error-proofing mechanism, as well as API integrations to automate application handling.

• Selected for newly created position in order to drive improvements in usability and appropriate flexibility of Global Quality processes & procedures. • Product owner for GxP Quality System tools (21CFR Part 11 complaint with >15K users) with ownership of User Requirement Specification (USR), System Requirement Specification (SRS), collaborating with Technical Support Engineers, TPM, user experience improvements, defect resolution and regulatory compliance of the system.• Successfully led a team of 14 in development & implementation of fractionated GE Healthcare Quality System (ISO 13485 + FDA) model to drive product-based application across businesses leading to reduction of 90% non-value add requirements (impact on 45 global sites w/ estimated savings of >60K hours / >$3.0M y/o/y).

• Product owner of the new Agile-based GxP system with responsibilities of global implementation including URS, SRS and user acceptance handling >50K users within the 1st year of deployment (120K in 3 years). Led the outsourced technical team and collaborated cross functional stakeholders.• Globally implemented Supplier Corrective Action Request (SCAR) process for GEHC to effectively communicate, manage and permanently alleviate quality issues with >11K suppliers (improvement of supplier response time by 35% after deployment).• Developed and implemented risk-based Supplier Qualification program. • As an Ops Manager, led the effort of enhancing SQ metrics reporting by connecting to business product quality goals and tying it to operating reviews for executive management.• Supported >24 FDA & registrar inspections.• Certified Senior Auditor responsible for training, supplier qualification and surveillance audits.

Formerly Avail Medical Products• Lead Quality liaison responsible to ensure compliance to design control requirements for multiple customer projects. • Designed, developed and implemented manufacturing processes for Class II & III medical devices including wound care kits and drug delivery devices. • Drove 20% reduction of incoming inspection cycle time by implementing Lean principles (FIFO, and 5S) in the inspection lab. • Successfully generated and executed the DOEs, Qualification protocols and Gage R&R studies for assigned projects. • Site sterilization validation expert for single-use disposable products. Responsible in reduction of sterilization validation cycle time by 30% by streamlining the process. • Certified internal & supplier auditor.

Thesis Topic – Nano-Particle Formation using Supercritical Fluids. Worked on particle formation using Rapid Expansion of Supercritical Fluid Solutions (RESS) process. The project was funded by Engineering Research Center (ERC); part of NSF.

1) Worked on Process Analytical Technology (PAT) tools for process understanding, and in-process / continuous monitoring. 2) PAT tools such as Acoustic Emission (AE) technology, Near-IR, FBRM, and PVM.

1) Assisted in preparing and updating quality manual ISO-9000/2000 to AS-9100.2) Through-put analysis of processes in progress and presented reports in daily meeting.3) Efficiently scheduled / analyzed processes for Punch Press Department