Miral P. Email and Phone Number

-Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.-Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, build data pipelines and support teams throughout execution.-Write detailed user stories for new projects, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.-Participate in daily stand ups, demo days, sprint retros and stakeholder coordination meetings.-Develop short and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.-Review support issues related to projects and monitor utilization and expected outcomes.-Function as the interface between strategic business owners and development to ensure that Aledade creates a high-quality product with the ability to scale.-Function as product owner for scrum team.-Perform gap analysis and write out payer specifications.-Familair with Data ingestion processes and data transformations, clinical, pharmacy and payer data.

-Completed regular deliverable and ad-hoc tasks to support the Data Quality Service Line. -Understand and review data files of various formats (delimited, JSON, HL7, CCD(A), X12, 837).-Used SQL, such as writing custom SQL queries to research and analyze health data for reporting or researching issues. -Worked with standard (LOINC, SNOMED, ICD9, CPT, etc.) and non-standard, custom terminologies common in healthcare data sources.-Articulated requirements and participate in testing with interface development team for any needed interface configuration enhancements and issue fixes.-Documented final interface configuration specifications for distribution to internal and external teams.-Executed standard scripts and jobs to produce standard Data Quality reports.-Completed ad-hoc technical tasks including but not limited to error reports, dictionary/mapping additions, file analysis, loading data, and executing database patches.- Built, implemented and configured interfaces for various EHR systems. -Advanced skills with Microsoft Excel, including manipulating large data sets.- Used software development methodologies like Agile, including issue/workflow tracking tools like Jira, Salesforce and Zendesk. -Worked with development team on UAT (User Acceptance Testing) regarding interfaces and transformer requirements.-Provided interface-related training/education in reference to the Implementation phase.-Worked with Project Manager to establish project interface milestones and consistently provide updates on stages within implementations.-Great communicator who can articulate user needs, business value of products, and also get into the technical details with engineers. Proactively communicate status updates, timelines, and associated risks to relevant stakeholders. -Worked with the product team to improve internal processes and overall customer satisfaction, such as transformer updates, specification changes relating to interfaces.

-Managed client questions and concerns through a ticketing system from creation to completion.-Provided clear and concise communications, both verbally and written, to clients.-Performed onsite and virtual end user training.-Trained clients on the billing and clinical portions of the system while providing support and troubleshooting services (root cause analysis). -Effectively diagnosed and troubleshoot cases by searching for solutions and providing education as well as issue resolution.-Set realistic expectations with clients on timeline and budget for issue resolution.-Assisted in the creation of Knowledge Base Articles (KBAs) for Support team.-Maintained detailed records on client work including communication transactions, problems, remedial actions taken, and issue resolution.- In addition to basic HTML code, SQL, Citrix and Java, familiarity with all aspects of electronic medical software (EMR) systems, Jira tasks, Salesforce, case documentation, and troubleshooting technical and device issues.- Familiar with analyzing medical billing workflows (EDI, HCFA 1500/UB04 forms, NSF, or ANSI formats, Electronic Remittance Posting and Medicare/Medicaid updates). - Familiar with clinical workflows (ICD - 10 codes, CPT codes, charting, encounters, drug database updates and clinical documentation) for various EHR systems.- Familiar with Hospital and Ambulatory ( Inpatient & Outpatient)- clinical, billing, builds and inventory workflows.

-Provided exceptional support to clients, partners, and internal employees in accordance to high quality standards and aggressive production targets.-Multi tasked and prioritized simultaneous escalations in a fast-paced environment.-Timely resolution, tracking and response to all client inquires that result in cases.-Worked effectively with internal teams (this may include multiple departments, divisions, states and countries) and external clients/partners to deliver product information, properly managing client's expectations and prompt status updates.-Assisted in managing the knowledge base to help clients find answers to frequently asked questions, ability to teach clients how to use resources available to them.

-Executed floor leadership by greeting all customers in a professional manner. Built a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail.-Managed inventory counts, marketing and merchandising standards. Work with store management in opening, closing and operating the retail facility, cash handling and deposits, complete accurate paperwork and transactions according to company policies and procedures.

-Prepared students for entrance into various nursing programs. -Responsible for organization, administration, planning and development of academic experience for students enrolled in the program, develop lectures and examinations.-Maintained accurate records of attendance and grading of students and submit required records according to published deadlines. Experience working with students from diverse cultural, ethnic, socioeconomic, academic, and disability backgrounds.

Resident Assistants assess and meet the needs of approximately 50-60 residents through daily interactions and have four major areas of responsibility: role model, community building, administrative, and team member.Role Model:-Adhered to all University Housing policies, GSU Student Code of Conduct and policies, and all local, state, and federal laws.- Maintained a positive attitude toward the University and the University Housing Department.-Maintained a balance between responsibilities as a staff member, student, student leader, and personal life. -Modeled healthy and responsible decision-making. Exercised good judgment in actions, behaviors, and choices.Community Building:-Developed, organized, and informed residents of University and City of Atlanta events and activities that provided social, educational, cultural, and recreational opportunities for residents.-Encouraged and maintained a living-learning environment and atmosphere that is enjoyable and safe.-Advised residents concerning academic, social, and personal issues by serving as a listener and a helper for residents.-Served as a resource for students by becoming familiar with Georgia State departments, programs and services.-Addressed roommate conflicts and arrange roommate living agreements when necessary.Team Member:-Maintained cooperative lines of communication with other staff. Communicated on a regular basis with supervisors and other staff regarding academic, personal, and University Housing concerns and issues.- Responded in an appropriate manner to all feedback received from supervisors, staff members, students, and customers.-Served as a liaison to students for University Housing, the Residence Life staff, RHA, Community Councils, the GSU Police.