Accounts managementDevelopment of new and potential customersMaintain a good relationship with existing customersExplore potential clients - Set up meetings, share company corporate profile, propose IT solutions according to client's need.Handling a thorough screening process to assess the clients suitability, attitude, academic and professional qualifications, experience, communication skills, etc

•Deal directly with customers either by telephone (inbound calls) and electronically response promptly to customer inquiries.•Handle and resolve customer complaints.•Obtain and evaluate all relevant information to handle inquiries and complaints.•Perform customer verifications.•Process orders, forms, applications and requests.•Direct requests and unresolved issues to the designated resource.•Manage customers' accounts.•Keep records of customer interactions and transactions.•Record details of inquiries, comments and complaints.•Record details of actions taken.•Manage administration.•Communicate and coordinate with internal departments.•Follow up on customer interactions.•Liase with Corporate and Wholesale clients

-Activation for corporate & GSM line registration nationwide.-Assisting Maxis Authorized Service Agent (MASA) and fax in Dealers in activation and assigning Value Added Services via fax.-Inbound & Outbound call handling to MASA / Maxis Dealers & Dealer Support Executive (DSE).-Liaising with Maxis Dealer / MASA, internal staff & DSE.-Liaising with Information Service Division on ISD matters.-Handling complaints and feedbacks from customer / dealer pertaining to disputes (CMSS application cases.-Support ‘One Stop Shop’ concept to resolve customer’s enquiries, problems and complaints at point of contact.-Promote & cross sell Maxis Products & Services.-Ensure approvals are obtained bad & write off account before registering.-In charge of all Administrative duties for the dept.-Handle incoming prospect or customer inquiries or concerns and uses company resources and call center policies and procedures to provide complete & accurate response.-Uses call center technologies and follow processes in accordance with call center standards to ensure contact handling accuracy and operational effectiveness.-Resolve customer complaints and problem to the satisfaction of the customer.-Use customer service and sales skills where appropriate to optimize the opportunity of each customer contact.-Educate the customer about the organization’s products and services and direct them towards available resources for self-help.-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Schedule, assign or act on any required customer follow-up in accordance with call center guidelines given.-Maximize opportunities to up sell or cross-sell company products and services in accordance to guidelines given.-Maintain confidentiality of the organization’s customers and data.-Participate in individual and team trainings to ensure knowledge is up-to-date.-Work towards achieving goals set.