Miranda Combs Email & Phone Number

Champaign, Il, Us

United States

Urbana, Illinois, United States

Urbana-Champaign Area

Urbana-Champaign, Illinois Area

Urbana-Champaign, Illinois Area

As the Membership Coordinator, I collaborated with multiple departments to contribute to the profitability of all service lines (Physical Therapy, Personal Training, Massage, Nutrition) through the creation of flyers, tracking of promotions, and execution of digital outreach. I hired, trained, and coordinated a staff of 8-12 front desk associates, as well as effectively communicated new programs, promotions, and valuable information. Using the skills and knowledge that I gained over 10 years of management and customer service experience, I handled all customer concerns and questions with empathy and a level-head. Within the two years of my career at Mettler, I was tasked with initiating and administering a new software program that created profit in all areas of the business. • Manage, train, and coordinate a staff of 8-12 front desk associates.• Establish and administer the information and functions of our software system, Spectrum NG.• Create, plan, organize, execute, and track marketing strategies.• Edit and record radio promotions and interviews• Manage and submit monthly billing of membership dues and account balances.• Ensure costumer concerns and questions are resolved efficiently and effectively.

Urbana-Champaign, Illinois Area

The Executive Housekeeper ensures that all rooms are up-held to hotel standards of cleanliness and functionality for occupancy. By coordinating a staff of 10-15 housekeepers, I systematically inspected each room daily while overseeing that hotel linens were clean and available. As well as managing two space cleaners that attended to the common areas of the hotel. • Organize, supervise and coordinate the work of housekeeping personnel on a day-to-day basis.• Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests.• Establish and maintain standard operating procedures for cleaning and initiate new procedures to increase the efficiency of labor and product use.• Assure proper communication within the department by conducting regular meetings with all personnel.• Motivate the staff and keep their morale high.

Urbana-Champaign, Illinois Area

As an Assistant Manager of a personal care services facility, I managed the daily activities of the front desk, hired, trained and coordinated the front desk attendants, and contributed to the profitability of all services through sales and promotions. • Create and maintain weekly schedule.• Supervise, motivate, and coach front desk associates, hairstylists, estheticians, and massage therapists.• Build relationships with customers and handle customer complaints.• Train and evaluate front desk associates.

Urbana-Champaign, Illinois Area

An Assistant Manager of retail services focuses on sales and customer service. In my year at NY&C, I coordinated floor moves, helped with inventory and loss prevention, and restocking. At the end of my retail career, I was assigned Active Store Manager and tasked with closing down the store due to multiple stores closing. • Provide and maintain exceptional customer service through education and training.• Complete company directed tasks in a timely manner.• Ensure all paperwork is complete and correct.• Drive sales while continuously building the brand.• Motivate, educate, train, and develop associates on products and procedures.• Scheduling according to daily business needs.

Urbana-Champaign, Illinois Area

During my time with The Limited, I was proactive in sales and inventory. During this time I was recruited by my next opportunity, being a lateral move, to NY&C.• Motivate, educate, train, and develop associates on products and procedures.• Promote customer service standards and customer awareness.• Ensure all paperwork is completed accurately and in a timely manner.• Support Store Manager and Co-Manager in operating an efficiently ran store. • Drive sales and provide an excellent customer experience.